Erie county health department complaints

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Erie County, NY Department of Health

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Please do NOT use this system if:

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  • You are reporting a food related illness -- call (716) 858-7697
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  • You are reporting an animal bite -- call (716) 961-6800 Mon-Fri, 8:30am-4:30pm; Outside of these hours, call (716) 961-7898
  • You are a facility operator reporting an incident
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  • This is the website for the ECDOH in Erie County, NY. For Erie County, PA click here.   

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Phone: (716) 858-7690

Fax: (716) 858-8701

Erie County Department of Health (ECDOH)
95 Franklin Street
Buffalo, New York 14202

ECDOH Locations


Erie County Health Department responds to inquiries about youth travel sports

BUFFALO, N.Y. — The Erie County Department of Health is responding to questions and complaints about youth travel sports. 

The health department says they have received phone calls and emails from school districts, coaches and parents of athletes in relation to travel sports teams.

They say they've also have received concerns about independent youth sports teams scheduling and participating in out-of-state games.

Health officials say sports programs that operate in New York state are required to follow NY's guidelines, which does not permit travel for sporting events. This applies to  low-risk, moderate-risk, and high-risk sports, and would include activities where a team or individual is only participating in a single event.  

“Coaches and parents who choose to allow children to travel out of state for sports events are putting our school districts and community at risk for travel-based COVID-19 cases,” said Commissioner of Health Dr. Gale Burstein. 

New York State's travel advisory list includes 40 US States and Territories that have high transmission of COVID-19.  Those that travel to these areas, must quarantine for 14 days upon return to New York.

Sports activities are not included in the 24-hour exemption. “Sports activities out of state are considered non-essential, and involve contact with people from many different areas. Those are exactly the types of activities that lead to COVID-19 transmission and we strongly encourage people to avoid them.” said Dr. Burstein. “Spending a day or a weekend playing in a sports tournament is not the same as driving through a state and stopping at a few rest areas on the highway.”

If you have a complaint about youth sports travel teams that are planning to travel or have travelled to out-of-state tournaments you can contact  the NY Pause Enforcement Task Force at 1-833-789-0470.  

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Erie County Health Department responds to 2,000 complaints to date

BUFFALO, N.Y. (WKBW) — The Erie County Health Department says it's complaint hot line is very busy.

Health Commissioner Dr. Gale Burstein says to date since restaurants and bars re-opened, the Department of Health has responded to about 2,000 complaints from county residents. Since August 1, there have been 84 complaints.

"They've been very very busy," she said of Erie County Health Department workers.

Any other type of complaint other than a bar/restaurant complaint can be logged with New York State PAUSE at 833-789-0470.

Inspections and COVID-19 related violations and closures can be found on Erie County's Health Space website here.

In other COVID-19 related news in Erie County, County Executive Mark Poloncarz says there have been about 20,000 people tested in Erie County within the first week of August and the infection rates are less than 1%.

With respect to the Blue Jays playing Major League Baseball in Buffalo, health officials in Erie County say they have been working with the MLB and feel confident about the MLB's plans moving forward. Burstein says the players will go directly from their private flights to their hotels, and then to playing the game. Hotels are following all protocols. The MLB has assured members of the Erie County Department of Health that players will not be out and about in Erie County.

County Executive Poloncarz also says he is working with the state to try to re-open bowling alleys, which have been closed since mid March.

Erie County Health Department prepares for big crowds, complaints at Cedar Point

Erie County Health Department receiving dozens of daily complaints

BUFFALO, N.Y. (WKBW) — The Erie County Health Department says its receiving dozens of daily complaints regarding bars and restaurants not abiding by the Governor's executive order.

"They usually get about 25 complaints a day," said Health Commissioner Dr. Gale Burstein.

With a rise in COVID-19 cases for people in their 20's, Dr. Burstein says it's a non-stop approach to make sure establishments are abiding by social distancing and mask rules.

"They're not trying to dampen any parties but they want to make sure people are safe," she said.

Dr. Burstein say often time, Erie County Health Department workers are met with a tremendous amount of backlash by local bars and restaurants when they go to inspect a facility.

"There have been some instances where sanitation workers are met with resistance and unpleasantness from owners and other patrons," Dr. Burstein.

Governor Andrew Cuomo says the State Liquor Authority and the New York State Police are also part of enforcement efforts.

Over at Turtle Joes Sand Bar on the lake, owner Gary Ballowe says seeing sanitation workers and even the Erie County Sheriff's Office is a regular occurrence.

"We've had the Sheriff's Office stop in and give a clean bill, we even had the SLA stop in undercover."

Ballowe says the SLA said, "I wish all bars were following the regulations like yours."

Ballowe says there have been instances when patrons haven't complied. He got a citation for two people standing at a table.

"They have to be seated," Ballowe said. "The right thing to do is comply with the health department, work with them and get through this together."


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