Coronavirus (COVID) Update
We continue to follow current guidelines and restrictions set by the UK government to ensure that we are doing all that is possible for our teams and community to remain protected, while continuing to serve our customers’ needs in creating a comfortable and functional home. Learn more.
We offer three types of delivery, determined by the products in your order. A product’s delivery type is displayed under the "Stock Status" information on each product page online.
Small items (e.g. bed linens, cushions, tableware, small furniture items under 25kg) will be delivered via UPS. Orders will be delivered within 5–7 business days for items in stock at to point of purchase, you will be advised of expected delivery date for back ordered items at point of sale. Orders from the Highlands and Islands will be delivered within 8–9 business days.
Non-assembled furniture and larger homeware items are delivered to your door by our logistics partner Wincanton. When your order is ready for dispatch, you will receive an SMS and/or email with a hyperlink to Wincanton’s self-service portal where you can book / review / amend your delivery date.
You can typically expect delivery between 14–28 days from point of booking, dependent on geography.
HOME DELIVERY & ASSEMBLY
For large furniture pieces and certain other oversized items, we employ the specialist services of Wincanton. When your order is ready for dispatch, you will receive an SMS and/or email with a hyperlink to Wincanton’s self-service portal where you can book / review / amend your delivery date.
You can typically expect delivery between 14–28 days from point of booking, dependent on geography.
For pricing and more details, please see our Shipping Information page.
Small Bedroom Ideas: The Best Ways to Maximize Your Tiny Space
Why you should trust me
I’ve been writing about small-space design for over seven years, for publications including The New York Times (now the parent company of Wirecutter), Refinery 29, Apartment Therapy, Architectural Digest, and Domino. For this guide, I researched hundreds of bedroom furnishings sold through Amazon, Bed Bath & Beyond, The Container Store, IKEA, Target, and other retailers. I tested more than a dozen items in my own square-foot apartment and I evaluated other products in person at IKEA and West Elm.
I also spoke with five home-organizing experts to get their insights on designing a small bedroom: Emily Henderson, interior designer and blogger behind Style by Emily Henderson; Clea Shearer and Joanna Teplin, professional organizers at The Home Edit and authors of The Home Edit: A Guide to Organizing and Realizing Your House Goals; Tali Roth, interior designer at Homepolish; Anjie Cho, interior architect, holistic designer, and feng shui educator; and Nicole Anzia, professional organizer and founder of Neatnik.
How to organize a small bedroom
Before you decide what to buy, consider the types of items that work best in a small bedroom. Our experts recommended thinking about these four general guidelines to help maximize every inch.
- Think about function first: When working with limited space, each item you bring in should “serve a purpose,” said interior designer Emily Henderson. “You need to consider not only the size of every piece you bring in, but also how it will function in the space.”
- Opt for multipurpose pieces: When designing a small bedroom, the more multifunctional the furnishing the better. “Maximize your bedroom storage by looking into furniture that pulls double duty by offering storage space,” Henderson said. Other experts we spoke to echoed the same idea, suggesting storage beds and bookshelf/room dividers as prime opportunities to get maximum utility from your decor.
- Pay attention to scale: Oversized pieces of furniture don’t make very much sense in a small space. “Observe with scale,” Henderson said. “Big heavy pieces typically aren’t your friend when designing a small bedroom. Instead, look for tall pieces with small footprints, that will draw the eye up and allow you to maximize vertical space.”
- Take advantage of wall space: Wall-mounted storage looks good while also creating a space to stash stuff in a small bedroom. It can “liven up vacant walls and give purpose to underutilized areas,” said Clea Shearer of The Home Edit. “Vertical storage, especially wall-mounted shelving, gives the illusion of a more spacious room,”
In a small bedroom, a storage bed is a foolproof way to gain some extra space. Whether with built-in drawers, hidden compartments, or a small footprint, these bed frames all offer some unexpected storage.
A compact storage bed
Best storage bed
This affordable bed was the only one we found that lifts up to provide lots of storage inside when you don’t have enough clearance for pull-out drawers.
The IKEA Malm is the perfect bed to squeeze into a tiny room or cramped bedroom corner. It provides as much or more storage as beds we found with built-in drawers but it doesn’t require any clearance space around the frame. Instead, a spring-assisted lift flips up the mattress to reveal a hidden storage area inside. Organizer and Neatnik founder Nicole Anzia specifically recommended the Malm for small bedrooms, “It’s great when you don’t have the space around your bed for pullout drawers.” It also has a relatively small footprint, with the queen-size bed measuring 83½ inches long by 66⅛ inches wide.
The Malm offers a lot of function for the money—it’s less than a third of the price of some other storage beds we considered. But even though it gives you a lot of storage space, it won’t replace a dresser. Because the interior isn’t as easy to access as the beds we recommend with drawers, it’s better suited to storing seasonal or rarely used items, not everyday necessities. However, its big central compartment is better than drawers for storing big or awkward items that need a more open space, like comforters or winter jackets.
A grown-up loft bed
Even though it’s from Oeuf, a brand for children, the Perch Loft Bed is the most adult-friendly loft bed we found. It’s far nicer-looking than any other we saw and it comes in full size, while many lofted beds we researched are available only in a twin. Lofted beds are ideal for small bedrooms because they free up space underneath. As interior designer Tali Roth said of the Perch, “It looks brilliant styled with a desk underneath or seating and wall shelves.”
The Perch is the only lofted bed we found with closed sides that hide the mattress (up to 8 inches deep), making it look more polished than those we saw with metal or wood slats. It’s made from birch plywood, so we think it’ll also be sturdier than metal beds we found, like this one from Wayfair that some reviewers said tended to sway.
The Perch’s ladder has flat steps that help make it less awkward to climb than the standard metal crossbar steps on many of the loft beds we saw. Even better, the ladder fits on either side of the frame, so it’s more versatile for spaces that need a specific layout. The Perch supports up to pounds of weight, which is standard for the lofted beds we found. Although at $1,, it’s pricier than other loft beds we looked at, its quality construction, full size, and sleek design are precisely what you’re paying for.
An investment storage bed
Consider the Blu Dot Modu-licious Queen Bed the Rolls Royce of storage beds—it has enough space to stash spare bedding, clothes, books, and more, but it’s sophisticated enough to use even if you don’t need the room. Many storage beds we found looked like they belonged in a dorm room, but the Modu-licious is a classy, investment-worthy bed. It’s well built and the only solid-wood option of our picks, available in oak, walnut, or maple. You can also customize the color of each individual drawer front, from six shades, so the look can be as showy or as subtle as you wish. It’s the only bed we looked at that has adjustable feet for leveling, perfect if you have slanted or uneven floors.
The Modu-licious’s birch plywood drawers span both sides of the inches-long frame so they take advantage of every inch under the bed. However, unlike with the flip-up Malm, the drawers on the Modu-licious require at least 30 inches to open all the way, so they won’t do much good if your bed is next to a wall. This bed also costs more than four times the price of the Malm. We think it’s worth the investment if you plan to use a storage bed long term; otherwise, our cheaper recommendations might be a better fit.
What about murphy beds?
Murphy beds, also known as wall beds, fold up when not in use, so they’re a clever way to free up some floor space during the day. They’re nothing new, but an efficient use of space will always be in style (subscription required). However, Murphy beds tend to be expensive, much more so than the other types of beds we recommend here, and we didn’t see very many nice-looking options available without a custom order. We researched numerous options but ultimately couldn’t find a Murphy bed we thought was best for most people. Still, if you know a fold-up bed would work well in your particular space, a solid assortment of options are available online at Wayfair and Overstock, or, if you can afford it, sites such as Resource Furniture and TransForm offer high-end, customizable beds. If you’re willing to DIY one, you can even build a custom Murphy bed.
Whether you need a place to set a lamp or just a spot to charge your phone, bedside storage is essential. These nightstands will squeeze into almost any space, but offer enough room to stash your nighttime necessities.
A super-slim nightstand
At less than a foot wide, the IKEA Nordli’s slim silhouette makes it our favorite nightstand for extra-tight spaces. Interior designer Tali Roth told us she frequently uses it in the small bedrooms she designs. “It fits perfectly into the narrow sliver of space between your bedroom walls and bed, allowing you to maximize an otherwise unusable space,” she said. The Nordli’s tall legs also make it look open and airy, which can help a small space feel less crowded, even if it’s packed with furniture. Despite its slimness, it was as sturdy as many other nightstands we looked at, even those with bulkier, solid styles, like the IKEA Malm two-drawer chest. Thanks to its 15¾-inch-deep drawer, the Nordli offers a decent amount of storage space.
The Nordli is the nicest-looking option we found that eliminates visible charging cords—an open back and hidden groove down its legs mean you can charge your phone inside almost invisibly. We didn’t find many nightstands with such a thoughtful design.
A wall-mounted nightstand
Although it’s not specifically a nightstand, we think the Umbra Bijou Floating Shelf Cubby is the best way to store your nighttime essentials without using any floor space. It’s clean and contemporary, inexpensive, and easy to install. Mount one or two next to your bed for all the perks of a table, with no footprint. Although it doesn’t have the closeable drawers of the other nightstands we recommend, its top surface measures 16 by 8 inches, so it offers only slightly less space than the Nordli.
At about $30 as of this writing, we think the Bijou looks more expensive than it is. Its clean lines and open storage compartment give it a sophisticated silhouette. It’s also solidly made of an iron sheet cubby and a thick (¾ inch) melamine top. It comes fully assembled and, when securely mounted to the wall with anchors (which are included), it can hold up to 10 pounds.
Finding a way to incorporate a workspace into a small bedroom or studio isn’t always easy but sometimes it’s necessary. Each of these desks will fit into a tight space but also offer enough room to actually get some work done.
A clever hide-away desk
The Andover Mills Sanner Fold-Away Desk is a clever way to create a one-person workstation in a small bedroom. It’s a high-quality, wall-mounted desk that can fold up and out of the way when not in use. No matter how small, almost every other desk we considered used up a decent amount of space, but when closed, the Sanner extends only four inches off the wall. When open its byinch surface has enough space for most laptops (although it might be tight if you use a mouse) and a large pocket for a few papers and pens. It was one of the only folding desks we saw that can store stuff—rather than just offering a surface—which makes it feel more like a desk than similar but cheaper models like the Zipcode Design Eddie.
According to reviews, it’s also durable. One reviewer, who gave the Sanner five stars (out of five), said “[It’s] very sturdy and well designed.” Chrome hinges help the Sanner open smoothly, while an extra-strong magnetic closure keeps it tightly closed when put away. Reviewers give it stars (out of five) at the time of this writing and praise its slimness, sturdiness, and ability to be mounted as either a standing or sitting desk. The Sanner needs to be anchored to a stud (all of the hardware you need is included) and can hold up to 20 pounds.
A floating, folding table
If you want a cheap little desk to use once in a while, the Zipcode Design Eddie Floating Desk is an affordable way to create a makeshift workstation. It mounts to the wall and folds away just like the Sanner but it’s less than a quarter of the price. It’s not as sleek, but you’ll save about $ Only 1½ inches deep when folded, it lays against the wall and won’t obstruct a walkway or overcrowd a room.
Measuring 24 by 16 inches, the tabletop is smaller and easier to stow than other similar styles we considered but it still offers enough space to set a laptop or notebook. It also holds enough weight to use as a desk—rated up to 25 pounds when anchored in a wall, thanks to its triangle support. It’s available in a light and dark finish, so you can pick the shade that works better with your decor. Compared with other drop-leaf desks we looked at, the Eddie has better ratings. It has a star rating (out of five) across reviews; customers compliment its affordability, petite size, and ability to fold down (and be kept out of the way).
A sleek leaning desk
West Elm Ladder Shelf Desk
Best leaning desk
This stylish desk was the only one we found with top shelves, and the leaning design helps take advantage of unused wall space. It also offers the option to buy a matching bookcase, so it’s more versatile than others we considered.
The West Elm Ladder Shelf Desk was the most polished leaning desk we found, with a solid wood frame and a subtle contrasting look. Its slim frame—which measures just 28 inches wide—also includes two shelves, so it provides more storage than most leaning desks we considered without extra shelving. This design helps make the most of any small space but especially one with an odd shape or a nook where a traditional desk plus shelving might not fit. If you want to fill an entire wall with storage, the Ladder series also includes a five-tier narrow shelf that can be used alone or mounted next to the desk to create a streamlined system with an almost nonexistent footprint. The bookcase is just 17 inches wide and each shelf holds up to 75 pounds when anchored to the wall.
We tried other leaning desks, but they didn’t include upper shelves like the Ladder does and they didn’t come with the option to add a separate matching bookcase. They also weren’t as sturdy. For example, the Svalnäs workspace we tried from IKEA didn’t offer any matching pieces and felt far too wobbly and dainty to use as an actual workstation.
Photo: Rozette Rago
Photo: Rozette Rago
Great lighting can brighten the feel of any small space, and strategically placed lamps are especially essential for multifunctional bedrooms, making sure that when it’s time to sit down to work or read in bed, you have the right light for the job. Most of our favorite bedside lamps under $, especially the options from Onefortythree and Andrew Neyer, work perfectly for a small bedside table, and others such as the Xiaomi Mi Smart Desk Lamp and the Adesso Eden Table Lamp would also look at home on a desk or bureau. For maximum impact, try to mix up the types and sources of your light, and include at least three.
Defining space in a studio apartment or other open layout can be tricky, but carving out a bedroom or office area is easier with the right divider, whether that’s a large double-sided bookshelf or a simple curtain.
Affordable bookcase divider
If you’re a fan of design blogs, chances are you’ve come across the IKEA Kallax. At nearly 6 by 6 feet, the largest version of this popular shelving unit works perfectly as a room divider. It’s finished on both sides (it doesn’t have a back) and its inches-square compartments are the ideal size to store books and knickknacks, or customize with IKEA’s coordinating variety of accessories, while still letting lots of light filter through. Beloved by hackers and interior design enthusiasts, reviewers of the Kallax agree that its ample storage and endless customizability make it a great small-space solution.
It’s also affordable—far cheaper than most large bookshelves we considered and about a fifth of the price of the CB2 bookcase. We think it’s the very best way to get a lot of storage while also sectioning off a bedroom on the cheap. The Kallax series comes in eight sizes and four colors, so it’ll fit in most spaces and work with most decors.
A small but stylish bookcase divider
If you’re looking for a statement piece and you don’t mind spending a little more, the CB2 Bookcase is the way to go. Designed with 12 staggered, open shelves, it provides ample space for books and decor as well as surface storage on top. It’s smaller and slimmer than the Kallax, so it wouldn’t be a good option for partitioning a bed from a living room in a studio. However, it’s still large enough (55 inches tall and 48 inches wide) to section off a smaller area of your bedroom, like a designated work space.
Constructed of engineered wood with a white lacquered finish, The is more substantial than the Kallax, which is made from flimsier particleboard. It has stars (out of five) across 84 reviews—with no ratings less than three stars—at the time of this writing.
Great-looking curtain dividers
To divide rooms when you need more privacy or flexibility than a bookshelf can provide, we recommend curtains from RoomDividersNow, a Los Angeles–based company offering a large variety of sizes and styles of room dividers. After hours of small bedroom research, one thing became clear: good-looking room dividers are hard to find. While the big bookcases we recommend can double as room dividers in an open layout studio, stylish curtain-style dividers were few and far between.
We loved the RoomDividersNow Tension Rod Room Divider Kit, a high-quality, spring-loaded tension rod and curtain. It was the easiest one we assembled and comes with a heavyweight polyester curtain that looks satiny and luxe and comes in 16 different colors and patterns. Its five sizes fit spaces between 2 and 12 feet wide, but other types of dividers from RoomDividersNow can span much longer distances. The brand also offers kits with freestanding frames, like the End2End Room Divider Kit that we also tested and liked, as well as more permanent options that require mounting. We looked at other brands of curtain-style room dividers, but they weren’t sold in kits with the rods and hardware included, so it was harder to figure out what to buy, and they didn’t look as polished. RoomDividersNow was the only one we found to offer such a wide variety of sizes and styles for many types of spaces.
If you have a little space to spare, benches with inner storage compartments can provide the room to stash your stuff and a place to sit. These benches often work well at the end of your bed to store clothing, blankets, books, and more.
A slender, stylish storage bench
Long and lean, the George Oliver Valerio Upholstered Storage Bench strikes a hard-to-achieve balance between functional storage, good looks, quality, and reasonable price. The linen-polyester-blend fabric, tight upholstery, and mid-century–style turned wooden legs give the Valerio a nicer look than many of the upholstered benches we considered for under $ Although we didn’t personally test this bench, reviewers overwhelmingly agree that it looks way more expensive than it actually is and praise its sturdy, solid-wood frame, hinged lid, and sophisticated appearance. It has a star rating (out of five) across 82 reviews.
Measuring 16 inches deep and 46 inches wide, the Valerio is longer than most benches we considered and will fit well at the end of a full-, queen-, or king-size bed. (But it’s a bit too long for a twin.) And although the interior compartment has slightly less storage space than other benches we recommend, reviewers say it has more than enough room for storing extra throws, blankets, and sheets conveniently next to the bed. We do wish this bench came in a few other shades, but the neutral taupe color will work with almost any decor.
A folding storage bench
For a cheap or temporary space to stow extra stuff, buy the Seville Classics Foldable Storage Bench Ottoman. We tested this storage ottoman because of its high overall ratings ( out of five stars) and ample reviews (1,) on Amazon, and it definitely didn’t disappoint. It’s surprisingly nice for its price and holds more than any other bench we recommend. It arrives folded but is easy to assemble. Mine’s currently storing two extra-thick yoga mats, three throw pillows, and a chunky wool throw.
It assembles in about two seconds thanks to its simple fold-out design, and because it’s made of medium-density fiberboard (MDF), it provides a solid place to sit. The Seville is rated for up to pounds, evenly distributed, and, in our tests, it felt very stable under the weight of one person. It isn’t the most comfortable bench we’ve ever sat on but its stiff polyester upholstery is easy to clean. And though the button-tufted top isn’t very plush, it gives the bench a more polished appearance. It comes in blue, dark gray, and light gray.
If your small bedroom is short on closet space, we like The Container Store Industrial Pipe Clothes Rack more than any other. We tested it based on a recommendation from interior architect Anjie Cho, and after using it for several weeks, we agree that it’s a winner. It’s made of heavy-duty steel and was far sturdier than the other garment rack we tested, the Iris Wire Garment Rack, that wobbled and couldn’t hold more than 50 pounds. The Industrial Pipe can hold up to pounds, so it should be able to handle almost anything you need to hang, even heavy winter coats or stuffed tote bags.
It’s also one of the best-designed racks we found—it has a bottom shelf to hold shoes or stack storage boxes and also has six hooks (three on either side) to hang bags, hoodies, and other accessories. No other rack we found held more types of items. It also has wheels—the only rack we tested with (locking) casters to help move it around easily. At 36 inches wide by 19 inches deep, it's a bit more compact than many racks we found, so it’ll be easier to fit in tight spaces.
Finally, the Industrial Pipe was a breeze to assemble—it took minutes, compared with the several frustrating hours it took us to piece together the Iris garment rack.
More small-space solutions
Nicole Anzia, professional organizer, Washington Post columnist, and founder of Neatnik, phone interview, November 13,
Anjie Cho, interior architect, feng shui educator, and author of Holistic Spaces: Ways to Create a Mindful and Peaceful Home, phone interview, November 14,
Tali Roth, interior designer at Homepolish and founder of Tali Roth Designs, phone interview, November 1,
Emily Henderson, interior designer, author, and founder of Style by Emily Henderson, email interview, November 19,
Clea Shearer and Joanna Teplin, professional organizers, authors, and founders of The Home Edit, phone interview, November 19,
About your guide
- Life story stackable shoe box
- Lake hartwell rentals with pool
- 3 pvc backwater valve
- 2006 buick lacrosse seat covers
- Homes for sale phx az
The area beneath the bed is valuable real estate for those of us pressed for storage; shoving boxes under the bed is one option, or you can opt for a tidier look by selecting a bed frame with built-in drawers or other handy details. Here are our favorite storage beds that do the trick.
N.B.: This post is an update; the original story ran on July 9,
West Elm Storage Bed Reviews
Browse West Elm Storage Bed Customer Reviews
I kind of feel like a celebrity
I kind of feel like a celebrity every time I stop by West Elmit's one of the pet-friendly stores in SLU and I always take my Yellow Lab with me when I go, and everyone always runs up to him like he's some kind of magnet, oohing and ahhing and telling me how well behaved he is, and can they please give him treats? Guys, he's a Lab, of course you can give him treats! That and attention are all he wants in life, and it's in my favor to keep him happy so that I can keep shopping. As far as the furniture and decorative objects at West Elm, they are pretty, colorful but not overly bright or loud, somewhat organically styled and often organically produced (organic cotton bed linens etc), and totally my design aesthetic. And usually within my price point! Well, as long as I don't buy everything that appeals to me, anyway So let's recap: store that's super dog friendly (even if it is a big chain) and also chock full of pretty things to look at? Sounds like my kind of place!
My friend purchased a bed
My friend purchased a bed for me 2 years ago from my local West Elm in Portland. It is the Narrow-Leg Wood Bed Frame in White, size Queen. We treat our bed well, it has been handled very carefully in it's short life. Recently, I noticed the longer sides of the frame have started to sway out. The actual wooden pieces are bending, causing the slats underneath to not reach the sides of the bed. We literally fall through our bed. I called West Elm customer service and they were lovely, but couldn't help me because I had purchased in store and not online. When I called and spoke with the manager at the Portland store, his response was- Since I purchased the bed, the distributor has changed so replacing the bent pieces wouldn't be an option. He told me that since I was not the one who purchased the bed, he wouldn't be able to help me. When I asked him if my friend who bought it could call back regarding the bed, he told me that because she had given it to me, they couldn't do anything about it. I love West Elm designs, but I will definitely not be repurchasing any furniture from them because they refuse to stand by their product when it breaks!
What a disappointment
What a disappointment. During the first week of June my husband and I ordered a bed, two dressers, two nightstands, a dining table, and four dining chairs from West Elm, all totaling over $10k. We were told that items would arrive in weeks, but once we paid, and were on the hook, that got estimate was pushed to (!) weeks. Stuck between a rock and a hard place, all we could do was wait. In mid-July, our "white glove service" delivery for the bed was scheduled, and the following Sunday, two sweaty delivery men who did not speak English showed up with our dressers (which were not due to arrive for at least another two weeks) but NO BED. When we reached out to West Elm customer service we learned that the bed was somehow lost in the warehouse, so they placed a "replacement order" and assured us that our bed would arrive in 3 weeks. It still has not arrived. We called customer service again today, and were informed that the bed is now backordered until November (!!!!) and there's "nothing [they] can do." This is the poorest display of 'customer service' that I have ever experienced. When our order was misplaced, we should've been bumped to the top of the list for a replacement. It is ABSURD to expect a customer to wait five months from the order date to receive a piece of furniture that is as essential as a bed. We've cancelled the order, and I plan to scream from the rooftops about this utterly terrible experience. The take-away here Shop Local because West Elm is GARBAGE.
Nice furniture and housewares
Nice furniture and housewares, but I ordered a bed in the store a month and a half ago and still don't have it. Two weeks after the purchase, I had to do some investigating to find that the bed was backordered. I placed an order for a different bed online to replace the order for this one, and got a tracking number and expected delivery date. After that delivery date passed, I called to discover that the bed had arrived but was not deemed "first quality," so that had to send it back. I assumed that they would then order another one. This took them two weeks to do. I called again after learning this, and was told that they would call me back within 48 hours to tell me another expected delivery date. It's been five days. If you can buy something in the store that is in stock, go for it. If they tell you they'll order it for you, head for the hills. Crate and Barrel is basically the same thing, and the half hour it'll take you to get down to Tigard should be a welcome relief to six weeks of sleeping on the floor.
We recently purchased a large amount of furniture
We recently purchased a large amount of furniture including living room chairs, two beds, a buffet, and several tables, etc. Our experience overall was really good. We like the designs that they have come out with recently and their service really is excellent. The in store sales people go above and beyond and the people that delivered the furniture were fantastic and super professional. We did end up with a delicate table that we noticed was damaged, but we let them know and they delivered a new one within about ten days and picked up the damaged one in the process at no charge. The entire process was easy and we really like the furniture.
I just moved here
I just moved here from Seattle about 2 weeks ago. I did some christmas shopping here last week a couple of times and everybody was super nice and helpful. I had inquired about a dining room table with benches and also a bed frame/night stands when I was in. They said they were having a huge sale after christmas and to come back then. My husband and I returned today and spoke with Nick, who helped us order all of our new goodies for our new home. He was super nice, helpful and very organized. Thanks Nick for making this such an enjoyable experience and for saving us almost $, thanks to your sale! I can't wait to get everything into the house!
Avoid this place!
Avoid this place! Absolutely the worst experience I have had buying furniture. After walking in to place an order, a single order, I walked out with four separate orders, some from store, some from the Internet. The "available" status quickly turned into dates weeks away, some more than a month. And, to my dismay, nothing would be delivered until the very last item is in stock! Then after many confusing calls, finally it's delivery daythe most exciting thing about that was that my West Elm nightmare would be overthough not having to sleep on the floor was also something to look forward to. Well, 9 am arrives, delivery company calls (I'm thinking they are at the front door of the condo) and lady tells me the small screws for the small bench didn't arrive so we aren't coming to deliver the bed, the table, all the other items I ordered. And, they hung up promptly. What THE F*%k!?! I'm left sitting in my empty condo. Seriously, I'm sleeping in my car tonight after a half bottle of whiskey to knock me out of my misery. West Elm sucks, plain and simple.
I'm a sucker for pretty things
I'm a sucker for pretty things and dreaming about the fabulous decor I could have (that I don't). West elm has a lot of this to offer for people with way more attention to detail, and space for decorative nick nackery than myself. That said, I did buy a bed frame. it's a nice looking frame, it's platform (box springs are for the birds!) with lots of storage underneath which is great for the amount of crap I need to store respectably in a small space. However, I didn't realize I was actually purchasing an amateur furniture building kit as opposed to a piece of furniture. it took me 3+ hours to put it together. granted i'm a stubborn bastard and did it by myself. but it was a LOT of pieces and is going to be a PAIN if I ever move. that said it looks nice and was reasonably priced (for furniture). And everyone at the store was super nice, I looked at it, paid for, and picked it up all on separate days, so I did my best to be the customer from hell and they accommodated me.
West Elm, I love you
West Elm, I love you. I wish you were closer. And I can't believe we almost left Portland without stopping by. On a recent shopping spree to Portland (I mean, a trip to visit some family), the hubby and I ended up spending almost our whole morning at Bridgeport Village, getting us some shelving at the Container Store (I found a coupon for 15% off - too good to be ignored.). By the time we left, it was around 1 and I suggested that we stop somewhere in the Pearl on the way home for lunch. As I'm sitting at Noodles & Company down the street it hits me: Isn't there a West Elm around here? So we bust out the iPhone, and sure enough: West Elm is two blocks down. Not only do I love the furniture (someday, I will have an overlapping squares bed), but we very desperately need to get my hubby a computer desk - and Crate & Barrel was letting me down so far. So we cruise down the street and within 5 minutes, I have found the Jay Desk. At a very reasonable price too! (How a desk is only twice the price of the hutch is beyond me. Clearly, in this case though, the hutch is a little overpriced.). So we got it. Then were told that the next pick-up time wasn't until 3 (which was another hour away), a bummer. We let the guy know that we were from Seattle, planning on heading up right afterwards, and they made an exception for us. By the time we went two blocks down to get the car, the boxed up desk was waiting for us to load right into our car, no wait at all. Someday when I win the lottery, I'll buy more furniture. And come with a U-Haul.
I am writing this negative review
I am writing this negative review with regards to the West Elm's vendor delivery service, which while I know is not directly tied to the Portland Pearl District store, it is within the jurisdiction of West Elm and their subsidiaries. Vendor management is critically important to ensure end-to-end satisfying experience for retail consumers. MXD group was assigned to deliver my West Elm bed and the process has been less than satisfactory to say the least. First of all, the procedure does not have the customer in mind. They call to specify a two hour window the day before the scheduled delivery service and are unable to specify a larger window in advance. When we had specifically said that we would not be available before afternoon, they schedule us for a 10AMPM delivery, stating essentially that they had already made their route and would not be able to change this. There is also mismanagement of communication between MXD headquarters and local hubs as the former specifically told me that the drivers deliver up until 10PM and when I spoke with MXD Portland, the individual stated, "drivers are BACK at the office and finished with delivery by 4PM." We have since tried to reschedule with MXD group who again called us the day before for a next day delivery on a time where it is not feasible to change schedules less than 24 hours before an intended delivery. As I've stated, the process that happens with MXD does not have the customer in mind, which is in sharp contrast with my experience with West Elm. I strongly recommend that West Elm reevaluates its relationship with MXD group to avoid tarnishing its reputation as a customer-centered retail store focused on delivering the best customer experience. I have loved West Elm for years and I would be disappointed to end my customer buying experience because of poor vendor choices.
I have tried on multiple occasions
I have tried on multiple occasions to go to this West Elm store, and other times calling them for support or questions, with just generally unfortunate experiences. I am never greeted, approached or helped by customer service staff at the store at all. Maybe that's their motto, to let customers be on their own, but it just feels generally stale inside the store. I have also tried calling to ask about products that I see online, and been told that they will call me back, and thencrickets. On a more important level, though, are concerns about the values of the company. I was very close to purchasing the Mid-Century Acorn bed. I was in love with the design. But, the customer service experience was enough to make me pause. Do I really want to give money to a company that has done nothing to increase my loyalty? Furthermore, when I tried to find out where the product is made, I was directed to their sustainability website describing how they import from "responsibly managed forests." But, nowhere on the page does it actually say where that is or information about the vendor. I even went so far as to call their customer service number to see if I could get to the bottom of this and find out, and the representative was just as clueless as I was. What a disappointment. West Elm claims they create environmentally sustainable products but can provide absolutely NO proof or explanation to the customer? For all I know, they just added this webpage to their site to follow along with the "fad" of eco-conscious commerce. Gross. I'll never shop at West Elm again. Not because I don't think some of their products are beautiful, but because I can't help but wonder where on earth this product I wanted was made. And if you cannot tell me, as a company, where you even make your product, or information about your vendor, why would I support you? If we truly want to make an impact and make companies like this responsible, then we have to turn away from their easy, affordable buy of something that, for all I know, is contributing to the tear-down of forests somewhere in Indonesia. I should not have to sacrifice one value for another.
I had a perfect experience at this store
I had a perfect experience at this store. Everyone was nice, beautifully laid out, reasonably priced. Needed some parts to put a bed back together and Tony went out of his way to get me the right thing and show me how the bed was supposed to be put together. Unsure how anyone would love this store!
Wish I could give less than 1 star
Wish I could give less than 1 star. Ordered a bed and a dresser months ago. These items are yet to be delivered. The customer service is beyond useless. Prepare to be put on hold for minutes at a time only for someone to fob you off without answering your questions. This company is a joke. I would sincerely advise against ordering furniture, especially custom furniture from this retailer.
It's a little shocking to read
It's a little shocking to read all the horrible experiences people have had, we have for the most part had very pleasant experiences. All of our bedroom furniture is from here, and aside from our dresser being way overpriced for how little fits in the drawers, we have been happy. The bedding is amazing! As far as customer service goes, there is one guy there who I believe is one of the managers, that always has this look on his face like he hates being there. I've had 2 interactions with him and they've both been unpleasant. Lucky for him, every other person we've ever had help us in the store has been wonderful, so they make up for his shortcomings.
Ughkkk!! Who ever is in charge of hiring employees at this location needs to be fired!! We are in the market for a new bed and I found one that I loved online. The problem with online is that there are so many choices and options/ it's a bit overwhelming I prefer to see what I am going to buy.. old school style plus I wanted to see and feel a swatch in person. This really rude asian girl helped me I have to describe her ethnicity because I didn't get a name. I am part asian .. so, I don't want anyone to get offended.. anyhoo, I shouldn't say helped because she didn't help at all.. It was more like , pardon me for wanting to buy a bed from your store!! I asked for all of the velvet swatches.. and she was like, " that is too many.. I would have to get like 10 swatches for you!" She asked me to narrow it down like I was inconveniencing her!! Or, she was too lazy to go get them.. regardless I love the bed but why would I support a business that has employees that lack basic etiquette!!! Go get a desk job where you don't deal with the public Or, better yet go get more skills and get a job that you would be happy at!!
On September 1st
On September 1st I purchased a sofa, headboard and bed frame. I received all items on separate days, even my bed rails came on a different day. Needless to say, they charged delivery fees all separately. My sofa was last to receive, it came October 3rd. When delivery was made, I had delivery guys put it on top of a rug we laid out. Soon after their departure i noticed furniture was damaged on the corner base of the leg. I immediately called the drivers back, but of course they did not answer. I followed up with a phone call to customer care to be told that a furniture medic will be in touch with me to schedule a visit. This so called call would not take place for about a week or so. And of course I am frustrated to pay thousands for a sofa that is damaged and not have anyone address my concerns. I called back again, same day to see if that week time before they call me can be shortened. I was told no and I was at their mercy. On October 19th, I called back again because no one has reached out in regards to addressing the issue. I was placed on hold for 30 minutes for furniture, but no one answered. I was frustrated and angry. I called the regular customer service after hanging up. Representative that took the call was helpful, or so I thought. She informed me that they should have send me an email advising me to send in the photo of the damage. This was not done. She acknowledged the mistake. She advised and assured that I should receive an email within 24 hours requesting for a photo of the damage. This never happened. On October 29th, I had to call again in regards to my damaged sofa. I have waited patiently for someone to address my issue. Today, they finally put me in Touch with a supervisor who I made hold while I sent in photo of the damage. Why could they not address this when I first called in? Why do i have to spend hours on calls to explain my situation and be put on hold for someone to start the claim? Mind you this was just to start my claim process. I am sure I am no where close to being done with this claim yet. This is just POOR CUSTOMER SERVICE. Do not shop at West Elm if you want customer service.
These guys literally
These guys literally stole $ dollars from us. We attempted to buy a trundle bed from them in May, They said that it would take about a month to deliver to our hour. This was fine with my wife and I. Fast forward one month later, we got a email stating that there was a hold on our order and we should call them for details. The customer service representative was rude and accused us of putting a hold on the order. After some additional investigation we discovered that there a quality control hold on our order and the couch would have to be sent back to the factory. A few more weeks pass and we contacted to set up a time for delivery. Delivery Attempt 1: They deliver the could without arms. It's a two part shipment, the arms weren't in their local warehouse. So we called them up to complain and they took back our couch. Delivery Attempt 2: Three weeks later They deliver the arms of the couch. Yeah just the arms. At this point the story is still kind of funny. Like haha West Elm can't get their business together. We refused delivery. Delivery Attempt 3: Three weeks later they deliver the couch with out the arms again. We refuse delivery on the spot. Furthermore we call them up to ask for a refund, because at this point it's been close to three months and no couch. Refund: We asked to have our account credited, which they couldn't do for whatever reason. So they said they would issue a check. Okay that's fine. Since then it's been several more months and several more phone calls and always the same run around. "We are so sorry for your inconvenience. It'll be could of weeks, we usually take a week to issue the check and another to deliver it". So now we are months later, no check no couch. West Elm, please do the right thing and give us our money back. A thousand dollars is nothing to you but it is significant to us.
If I could give 0
If I could give 0 stars I would. By far the worst experience ordering furniture ever. It has now been 4 months and I still don't have one item. I have been charged and then refunded for the dresser over 30 times. I have spent hours on the phone and email trying to fix this. I have been told it's on it's way and even had deliveries scheduled multiple times, yet still no dresser. I got rid of my old dresser the first time they were supposed to deliver it (over a month ago) and so all of my clothes are sitting on the guest bed. Do not, I repeat DO NOT buy anything from this p.o.s. company.
We bought a couch
We bought a couch from west elm for over $3, two months ago. It wouldn't open up into the bed so they picked it up for repair which they said would take 48 hours. It is three weeks and we are still waiting. They have set up three delivery times and them don't show. West elm blames it on the delivery service. When we call the delivery service they blame it on west elm. I've never experienced such bad customer service. We still do not have the couch!!! No one seems to care. What is up with this? We will NEVER buy anything from them again. Don't anyone go there for anything!!! Horrible The couch was returned today after 3 weeks. It still won't open into a bed. The people they hire to deliver it would not carry it up the 2 flights of stairs. We had to hire someone ourselves for $!!! Unbelievable
Horrible customer service!
Horrible customer service! Walked around store for over 30 minutes and ignored by sales associates - too busy discussing schedules and steaming bedding. Store was not packed with customers - finally asked an associate for assistance and told it's not her area - and I needed to find someone else to help me. I left. Must not have fit their customer demographic.
I love my bed
I love my bed. I love my bed. I love my bed. I also got awesome sheets on sale here, and while I might not shop here regularly for that type of thing, the one-time, long term investment of a bed frame was so worth it.
I ADVISE TO NOT ORDER ANY FURNITURE
I ADVISE TO NOT ORDER ANY FURNITURE FROM WEST ELM. I have purchased my first home and what should be an exciting experience has turned into a nightmare because of West Elm. After waiting over a month for my couch to be delivered, I receive the couch damaged. The damaged part of the couch cannot even be scheduled to be replaced until 2 weeks from now. I have also been waiting for a bed frame that came incomplete and now is on back order for the next 3 1/2 months! So not only is my couch deformed but I am forced to sleep on the floor for a few more months if I intend to stick with this piece of furniture that I paid $ for. Thank you West Elm for ruining my experience as a first time home owner.
Very nice products
Very nice products. Worst customer service I've ever experienced I went to West Elm - Emeryville, and I custom ordered a couch with chaise, a bed frame, and a custom headboard. The headboard and the couch were both late, so when I called to find out what was going on, they told me that it was ready and just sitting in the warehouse. So I was waiting for no reason. The day they delivered the couch and the headboard, they forgot half of my couch (the left arm chaise).. They also came an hour earlier than they were supposed to, with no warning call. Then the delivery guy tried to leave without attaching the headboard to the bed frame.. so much for white glove service. I had to deal with West Elm customer service on the phone, getting bounced back and forth between different representatives, and nobody had any answers for me. They even transferred my call to a warehouse in New Jersey, which didn't help because I live in California. Setting up the second delivery date for the full couch took forever, and constant back and forth phone calls throughout the day. The day of delivery they brought both pieces of the couch, but they made the couch wrong! I ordered a left arm chaise, with a right arm loveseat.. they brought a right arm chaise with a left arm loveseat. So now I have a couch that is not what I ordered.. I am currently dealing with them over the phone, and it's going to take months for them to send me the correct order. You're better off shopping at Crate & Barrel. My experience with them was seamless. I would not recommend custom ordering any furniture from West Elm.. If I ever do shop there in the future, it will be for small items that I can pick up in store.
West Elm deserves a great review because of the very satisfying customer experience I received here over the past couple weeks. Through seemingly no fault of the store or its personnel, a few problems came through with the purchase of a new bed frame. First, I was told the bed was in stock when it really wasn't. Second, I took a bed frame home that was missing the hardware. Third, the hardware that arrived was missing a few pieces. After each of these steps, the staff at this particular West Elm did everything they could to address my concerns and to make sure that I was a satisfied customer. Now I have a new bed frame that I love, and no hard feelings at all to the store. They turned what could have been a commercial nightmare into a reminder that good customer service still exists in this century.
Funny story. We went into West Elm on Black Friday weekend while we were waiting for EQ3 to open so we could buy our bed there. We walked into West Elm and fell in love with the storage bed!! Bad, bad, bad. We absolutely loved the bed from EQ3, but my boyfriend and I both agreed that lifting up the mattress for storage (EQ3) vs. storage drawers below our bed would be MUCH better on our backs! In addition to the bed, we purchased the matching nightstands (left & right) and also the Hudson armoire. We were going to hold everything, but we decided right then and there to just purchase! Tiffani was extremely helpful, patient, and courteous! She helped us get our order set-up and delivery set-up! The whole purchasing process was painless (except for how much it cost!) and we only needed to wait a few days to get our furniture! Something I was all for since we had our mattress sitting on the carpet. I was not home to receive our furniture, but we had the delivery guys assemble the bed frame for us, which was suggested by Tiffani. They also took the trash with them (FYI West Elm uses a crapload of styrofoam). We opted to assemble and attach the nightstands on our own, which was TOUGH. The bed was SO HEAVY!!! When we opened up the box for the left nightstand to find one of the corners bashed in! NOOO! If it were on the back bottom, that would've been fine, but it was a front top corner. Yikes. We took it back to the store and they graciously gave us a new one, which we had them open then and there to inspect the pieces. They were good. We brought the nightstand home and was able to completely assemble our bed! Oh, and the armoire comes assembled right out of the box! I definitely want to go back and shop for other household items soon! II have fallen in love with that store. :0)
Donia was so awesome
Donia was so awesome, helpful, nice and very patient! My husband and I are both really particular customers. Donia did such a great job with helping us out selecting, styling and purchasing our bed, headboard and bed accessories. We absolutely will be working with her again and make sure that we contact her for future living/bedroom designing. Great customer service! We always have loved West Elm products.
I love everything in this store
I love everything in this store, I could live here! Super clean, modern designs. Some things are a bit pricey, but it is really good quality. I have bought everything from a desk, bed frames, to blankets, and even to pick up good gifts! Very fun novelty items. Super cute graphic plates with owls and birds on them; birds are a big theme here. Also, cool twist up mechanical moving creatures! I am having a hard time deciding what to buy. After spending a certain amount I applied for a West Elm card and received a $ gift card! Although when I bought my bed frame they gave me the wrong color, pretty terrible mistake because I had to come back to return it. A bed frame is not a small item to transport! Gladly they more than compensated me for my trouble-I ended up getting a $ bed frame for $ because they sold me a frame they were sold out of and that's all they have available in the store! Btw, many of their full size bed frames have been sold out for months, few available in store (for full size only). It's just cause they are THAT good. You should really stop by this store anytime you see it! :)
I purchased a sleigh bed
I purchased a sleigh bed from West Elm; it was delivered last Saturday (2/27/16) Sunday morning (2/28/16) the foot of the bed was loose; I emailed West Elm on Monday 2/29/16 and they assured me someone would call me in hours. Friday night (3/4/16) it completely fell apart. I emailed West Elm again. They said in two separate emails that I would be CALLED on Wednesday 3/9/16 and Thursday 3/10/ I don't even know when somebody will actually come to look at the bed, fix it and/or replace it. Meanwhile I have a broken bed occupying more than half of my room with a mattress on the side. I called West Elm today Saturday 3/5/ They said I would be called back in 15 minutes. No call. My beds from Ikea have been more solid than West Elm, not to mention terrible Customer Service and absolutely no follow up. This is my last purchase with West Elm and I hope potential customers will read this before throwing their money away.
DO NOT PURCHASE FROM WEST ELM
DO NOT PURCHASE FROM WEST ELM! My overall experience with West Elm has been terrible. Poor delivery expectations, poor customer service & shoddy materials 1. The delivery of my bed and couch were not on the same day as original stated 2. The couch delivery was over 3 weeks late. Since we got rid of our old furniture the day before the originally scheduled delivery, this meant we sat on the floor this entire time 3. The person that delivered the bed was rude and aggressive towards my wife 4. Their customer service gave us the run around. We asked for the order to be expedited and they offered us credit after the couch was delivered (which was also NEVER credited) 5. We have had our couch (Drake Mid-Century Flip Sectional) for only 6 months and the fabric on all cushions are pilling horribly. Very cheap materials! 6. The bed we purchased (Grid Tufted Headboard + Tapered Leg) is horribly constructed. We have to screw the legs back in at least once a week to stop them from constantly squeaking Run away from this place! You're overpaying for crappy furniture and even crappier customer service
I am writing about my experience
I am writing about my experience with the South Lake Union store. I have enjoyed friendly, helpful service there. I recently returned a rug that I bought online. Due to a glitch in their sales system, I got a gift card instead of a refund but they were helpful in correcting the problem. I then purchased a different rug made of wool that is beautifully woven. I was pleased to find that the rug was fair trade certified. No other chain store that I know of actually does that. They also carry organic bedding which a lot of chain stores don't have. I used to work in that industry and I can say that their pricing is competitive with other mid to high-end bedding stores (unless you're comparing to Target or Ikea). West Elm often has sales so you can count on discounts if you're willing to wait.
Are you looking for a place
Are you looking for a place with endless waiting and no/HORRIBLE customer service? Welcome to West Elm!!! Ordered a bed 3 months ago, already pass the delivery window, no one helps me figure out where my bed is and it has been unable to be tracked for 2 weeks. I just hope I read all the reviews on yelp and Instagram before being a customer. btw I'm going to unfollow you - west elm on Instagram! :(
Lovely staff at the SLU store, terrible customer service and support company wide. We ordered a bed and a dresser with an order totaling over $2, and our (already delayed) delivery completely missed the window from pm. We got a call that the truck was running late and it would be here around came and went, so did , so did West elm contracts delivery service locally to different delivery companies so they have no control over it, I tried calling customer service and it redirected me back to the delivery company. I tried calling our SLU store and although lovely and nice, their hands were tied. I tried calling the delivery company with 2 different numbers and straight to voicemail. The delivery company office closes at No help at all anywhere. I'm pissed because we've been waiting around all day and we paid $ in shipping and delivery for this "white glove service" and nothing. No call saying they weren't going to make it, no call saying that we'll reschedule tomorrow, just us with our mattress in the living room waiting around for our bed! We got rid of our bed frame in preparation for delivery so for who knows how long we'll be sleeping on the floor. So upset. Any reputable company shouldn't rely on an outside contractor for customer satisfaction. Don't buy anything from West Elm other than decorative pillows or throw blankets. I know I'm not shopping here ever again.
Terrible customer service
Terrible customer service. Ordered a bed in Sept. 2 of 3 pieces arrived in Oct. Called CS and they couldn't tell us ETA for 3rd piece. Went to Seattle store and their rep said they couldn't help with an online order. We left a note with the supervisor and never got a call back. We finally processed a return/refund and returned the 2 pieces ourselves to the Seattle store. Fast forward to November, the 3rd piece arrived at our door. We called West Elm CS to have them pick this piece up as we've already processed the refund. UPS came and left a label since they didn't tell us when they were coming and we were at work. We put the label on and have left the box out on our front porch. Called CS to have them request UPS to come pick it up again. It's been 7 days and still nothing. CS keeps telling us they've sent a request to UPS. Last night, our camera caught a burglar approaching the box to check it out. So now we have security concerns all because West Elm CS can't figure out how to complete a return.
I bought a bed at west elm
I bought a bed at west elm about 5 years ago. The center support beam of the bed frame broke. I went into west elm and they told me I had to call support to get any help. Over the next 6 weeks, I called support 3x, waited ~2weeks to get the "replacement piece" in, only for it to be wrong.. twice. The third time I called, I was put on hold for an hour and when they got back on the phone, they told me they'd call me back. 5 days later.. still no call. So I went back into the store AGAIN and was put in touch with Brian (stock room manager). Brian immediately found me the piece and put me out of my bed frame woes. While this review should realistically be a 1 star because of how horrible west elm's support center is, Brian's customer service deserves a 5. I asked to speak to his manager to tell him/her how wonderful Brian is, but they were not in the store that day. To Brian's boss - he deserves a raise! Thanks again, Brian!
Purchased a bed
Purchased a bed, dresser and bench on line several weeks ago.Bed and dresser have been waiting in a local warehouse for over two weeks while I've talked with incompetent service reps (different rep in a different city each time) trying to arrange a "partial delivery" (since the bench will not be ready for several more weeks). Ordered in PLENTY of time to have this for guest who are staying with us. Turns out our guest will be sleeping on the floor because of West Elm's TERRIBLE customer service. I'm still waiting for my requested refund. Never again!!! Shop elsewhere!!
I went in there the other day
I went in there the other day on my lunch hour and I was greeted by a very friendly woman. They have such amazing stuff at a totally reasonably price. I was very impressed with their succulents section and their spring collection is very cute, lots of of amazing shades of blue glass and striped bedding, my favorite! :)
I guess I "HAVE TO" give at least one star in order to post a review. This place deserves NOTHING. NO STAR. Their customer service people are incompetent and untrained. DO NOT LISTEN TO them. Do your research. I wanted to order a storage bed. It turned out it was very challenging to find a petite queen bed that came with storage/drawers. Due to my limited options, I decided to order their Nash Storage Bed. Now, this bed comes with two options -- dark oak or light teak. You can check them out online yourself, but you will see one is VERY dark and the other is VERY light almost like maple or oak. Because everything else I own in my new condo are made of walnut. Dark wood, but not as dark as their oak. So, I was a bit torn and wanted to see the color differences myself. #1: I ended up talking to a manager. This man repeatedly showed a "WALNUT" finish wood swatch and pointed at dark furniture pieces on the floor. I questioned him if he had a "teak" swatch, but according to him, it was about the "final finish.". And he continued and explained this particular Teak bed's color was more like walnut. I thought it was strange and tried to confirm the color one more time by showing him their own website photos. He said, "oh no, how does that even look light to you? It looks dark to me. That's totally walnut color." So, I ordered the teak bed. But after spending 2K online, I got this really annoying feeling that this man who helped the night before was not accurate. It was backordered. The thought of having to wait 3 months and then getting a wrong colored bed was horrifying. #2: I went back. This time, another lady helped me. She could not show the teak bed on the floor, but she said she was able to show me the end table that was part of the Nash Bedroom furniture set. When I saw the color, I was livid. It was not walnut. It was very yellow. It looked even more yellow and bright than the picture shown on their website. #3 I went back again. Two people gave me the opposite (day and night) information, and I had to check with another person just to make sure. Apparently, the second lady was correct. The first person was wrong. I brought my own laptop because I could not trust these people. I was ready to cancel my order and re-order the correct one. It turned out if I waited one more week, I could get a 25% discount - Memorial Day special. So, I decided to wait. When I told the girl that I would wait until next week, she said, it was backordered and I would have to wait until late July or August. HAHAHAHAHAHA, THANK GOD I brought my own laptop. Because I was about to order the dark bed, I could see the delivery date. It said it would be shipped out in weeks. When I pointed it out, she blamed another person. Basically she was told wrong information. Furniture colors? Delivery Dates? These are basic stuff. They are so incompetent that they cannot even give you the very basic information correctly. Do not shop there. Please don't. And, if you do, please do your own research and be sure to triple-check before ordering anything. EDIT: Basically update I decided to buy a storage bed from Restoration Hardware and ordered one yesterday. Their staff were so much more helpful. And, their bed was made of SOLID wood. Not veneered.
The worst customer service
The worst customer service i have experience over the phone. If you make a mistake on order and try to cancel the order, their hidden process fee which is 10% of the order will not be refundable. This is me putting in the order last night and i called the next day. It is sad to see this company will go this far to make money. I will never shop at west elm again and please let this be a warning to all future smart customer. Update: After speaking to people in store, they said West Elm online is actually a different store. They advise you do the ordering in store instead of online. The 10% shipping and process on top of the $ white glove is STILL NOT refundable. I basically paid $ for 2 companies to ship a bed to my house for a bed I dont even want. What a SCAM West Elm
Never order anything from WE
Never order anything from WE worst customer experience. After 10 weeks of waiting for an upholstered bed (standard fabric, back-ordered but predicted to deliver in weeks), they still can't give an estimated delivery time, as of today, because they have no idea where 1 of 3 boxes for the order is located. Over 10 weeks to get 3 boxes from Dallas to Seattle? Calling in to customer service is a nightmare. Be prepared to be bounced, transferred, and disconnected. I cancelled my WE order and will never furniture shop there again. I had to crow bar a cancellation email from the umpteenth cust service rep I was passed to because they "don't do those" for when an order is cancelled and refund should be processed Meanwhile, Room & Board was amazingly helpful and will have a similar bed delivered in 6 days. I should have started there 10 weeks ago
Horrible customer service
Horrible customer service. It's either nonexistent or apathetic at best, or will give you the wrong information at worst. Came in to but a bed that was on sale. We asked if it was just the full or was the queen on sale. No one ever came to us to ask if we needed help so we had to hunt someone down who wasn't socializing in the back room where there was lots of chatter. First employee looked it up for about 10 minutes. Then asked a colleague to confirm. Second colleague struggled to crane his neck up to help. Didn't look at anything - just affirmed the conclusion first associate came up with. Confused, we looked it up online (all of 10 seconds) and asked a third associate to confirm what we were seeing - that the queen bed was indeed on sale. She responds with "if it's not out there then we don't have it. That just must be it out there." Um, okay. No options? No "let me confirm." No "we can order it for you and have it delivered or you can pick up." End of story. She was done with us or her brain hurt. I'm giving one star because I can't give a zero. And to add insult to injury, we had to pay $5 for parking. Three quarters of our time spent there was spent waiting for someone - anyone - to put us out of our misery. I'm never one to wish someone lose their livelihood But my god please shut this store down and dilute this sad concentration of apathetic, self-important, entitled customer service people into the wild where they can maybe learn from real professionals.
West Elm's offerings are stylish
West Elm's offerings are stylish and affordable, and the home accessories or decor you can buy in-store are often good finds. However, avoid ordering any furniture from this brand. We've had awful experiences, including leather and wood items arriving with scratches, gashes, and other quality flaws, and five- or six-week additional delays on back-ordered items. Today's delivery reached a new low. We'd ordered a bed set (the leather grid-tufted headboard and matching leather frame), and it arrived scratched, but even worse, so defective it couldn't be assembled. I called West Elm to discuss a replacement and was told that the item is now on back order, so we'd have to wait an additional six weeks minimum. The unnecessary stress and frustration this has caused us, not to mention the time we wasted waiting for and scheduling around the delivery, has settled the issue: We will not order anything from West Elm again, no matter how tempting the price or style. This brand has long-standing issues with quality control and organization, and there is no accountability for the delays, flawed merchandise, and other problems.
I have shopped at West elm for years
I have shopped at West elm for years off and on. I love most of the styles and find inspiration walking through the different showroom layouts. I would love to use their free design services but since they are free it's back ordered by weeks generally. I have ordered many pieces and have found items to be hit or miss for my needs. Helpful info & what I've found out: Most things on the showroom are not able to be taken home day of and take weeks to ship without shipping and delivery fees to ship from a warehouse. I purchase online and pay the fees to get it sooner usually (unless something is so popular its back ordered). I can return anything within 30 days no matter where I purchased it to the store, with or without boxes. After 30 days is hit or miss depending on the situation. Non receipted is store credit only. The showroom does not have everything from online; they do have free fabric samples for most pieces; rug samples you can buy, then return within 30 days. There is not warranty on furniture outside of the 30 day return policy or manufacturer warranty (damaged goods). A lot of their pieces are hand made (loomed) so they cost $$$. The worst time to come shop seems to be Saturday Weekdays especially are pretty slow. Always check the sale sections for huge mark downs. The also have a flee market section- those are final sale. Sometimes they have extra 15% off sale items otherwise you can never stack discounts. The plants I've bought there never live long (vs the local nurseries). With only an item # I've been as to find no longer available online items, such as bedding, in stores all over that can be shipped. If you can't order something online like a piece of a couch sectional- it might be so back ordered they stopped letting people order pieces. It's not discontinued. When you sign up for they're credit card you get lots of free $ to spend there- rewards for $ you spend, as well as birthday gifts and coupons.
I am extremely disappointed
I am extremely disappointed in west elm 's delivery company. Ever since college I have purchased items from west elm, everything. When I was in New York 8 years ago they were great maybe service have gone down since then. When i got married and move to Seattle with my husband in a new house I automatically went for west elm. Their product is good there is no doubt , it is not a comparison to ikea. We spend in total 22k at west elm lately and even got a credit card. Most of the things I ordered were in stock. This was beginning of jan and my patio coach is not nor is my sofa. I was told patio will come in may and sofa last piece in June . I ordered bunch of other stuff three things that the sales associate helped me buy were keep delaying and on jan 23 I got a email saying it was sold out wtf seriously wtf ???!!! They keep delaying my patio delivery date to unavailable estimation. For 6k almost you would think service would be better ? If you can't not carry out of west elm don't buy it. The store guy who helped was extremely nice and they gave me a guy 's number to install curtains . This is the only reason they are getting even a two star. You would think the nightmare would end no. Almost three weeks later no one called me to schedule to delivery even though website stated it was okay. I had to call their bad service delivery company to do it. Eventually they delivered my first order and the bed frame was damage and cracked. The guy asked me if I wanted to take it back I am like no. West elm will Make me sleep on the floor for another month lol this is a new house so everything was bought from west elm. The nightmare begins with my rest of my order my coach . All the pieces came by jan 30th again no one called. I had to call their delivery service btw I left two voice mail they never return. So I called and called finally they book me for feb 7th and 8th originally the lady said they were waiting for wharehouse on the 2nd to release the info so I can have all on the 7th but ofc that didn't go that way. It came back to being on the 8th where they split my orders. Seattle had a snow storm on the 6th and then no one called me. So I decided to double confirm the warehouse said they are not coming anymore so there goes my vacation day I took off from work. Then they told me they will group everything for me on 8th. Okay fine whatever they told me that one of my order was put on hold and not schedule wtf I called twice to make sure all orders are on there. I got mad this time after waiting hours and hours , how is it possible that someone could be so " smart" and can't input date. She promised me solved it and made it possible. Then the next day 7th I called to make sure they are still coming on 8th , ware house Dosent even bother to pick up. I called the amazing delivery service center this time a rude lady pick up and told me my order delivery show no delivery date tomorrow . It showed that the delivery date is 12th and 14th. My blood was boiling at this point , I told her that is not possible. The last phone call less than 24 hours ( when there is no longer a snow storm, garage truck canes and road is clear) that someone at the warehouse did tel me that I would get it tomorrow. I also asked her when did I pick 14? Because it is impossible since I have to fix my car that day . She didn't reply me. I asked to speak to her manager because I didn't want to talk to her anymore. I even asked her if you spend 8k on coach and that order would you like To be treated that way? Would you? Do you think it is right ? She couldn't answer me but will not accept my request to speak to a manager. Finally she did and she made a comment t " shit this is going to the manger" to her coworker even though I can still hear her. Unprofessional. The manager Travis after a long hold told me the exact same thing generic thing could not explain to me why no one bother to call me. I told him you are also a consumer would you like to take two vacation date just to find out no one is coming. He originally said there is no date this week and then said I was put on Friday the 10th already. He told me to go after ware house manager Today the 8th ware house closed for no reasons " weather" I called them four times they put me on voice mail the call center . No one bother to call back, I don't even know when my coach will come. I am so mad and so disappointed at west elm. Dude to this horrified customer service on the delivery end I will cancel my remaining items. I should not have to police a delivery company who goes agains their words every time . I asked the manager , so I need to start recording phone calls with your guys? Since you are always changing my date ? Horrible !! And their system is not always updated with their own warehouse system horrible ! I was told to chase down warehouse wtf? Why because you guys can't do that for the customer?
Hi i had the best experience this past weekend
Hi i had the best experience this past weekend when visiting West Elm. I was struggling to find a great bed for my new place and I was greeted and helped by Ann; general manager. She was so kind and helpful by helping me make this decision. Not to mention she did her all to help me get my perfect bed for the best cost. Thank you Ann for excellent customer service!!
I've officially written off West Elm
I've officially written off West Elm. My wife and I ordered a dining table, king size bed and headboard, and a bench/chest. I won't go into the excruciating details, but the entire delivery took five months and involved numerous screwed up deliveries, a defective dining table (key support beam had split) and headboard (had a mysterious stain), and a delivery team that didn't know how to assemble the bed properly. To add insult to injury we used the certificates we earned to get a set of dining tables, and after personally battling them for an evening in assembly hell, one turned out to be defective as well and required return and exchange. The furniture is attractive and the prices, although high, aren't ridiculous. But I find the quality of their merchandise suspect and they need to seriously reevaluate who they hire to do their outsourced deliveries and installations. I originally wanted to make this a one-star review but I've had some time to distance myself from them and am not quite as pissed any longer, but I'll still never go back
Bed storage west haven elm
11 Beds with Storage That Will Easily Declutter Your Room
Whether you’re a city dweller dealing with small square footage, a parent of a kid with too many toys, simply lacking closet space, or looking to get organized, choosing the right furniture to KonMari your bedroom can be a feat. Storage beds, though, can make decorating your sleeping space a million times easier. If your first thought is “oh, they’re not my aesthetic,” think again. We’ve rounded up 11 of the coolest beds with storage you can buy online and, let’s just say if we could have them all…we would.
RELATED:The 6 Bathroom Trends That Will be Everywhere in
1. Latitude Run Pharr Solid Wood Low Profile Storage Platform Bed
Though “chic” may not be the first word that comes to mind when thinking of storage beds, the Pharr Solid Wood Low Profile Storage Platform Bed will quickly change your mind. Featuring a mix of drawers, shelves, and cabinets, this honey wood bed should be a go-to for all who need extra space for clothes, linens, and even a stack of books. While the faux leather handles and variety of shelves and drawers make for beautifully unique silhouette, perhaps the best feature is the pullout shelves on both sides, that make this design ideal for spaces where nightstands might not fit.
BUY IT ($; $)
2. West Elm Haven Storage Bed
The hidden storage under West Elm’s Haven Storage Bed is ideal for rooms that are really squeezed for space—since there are no shelves or drawers to contend with or decorate around. That’s because you simply pull the mattress up to retrieve the extra blankets and sheets (or your out-of-season clothes) tucked underneath. If you’re living in a home with few closets, this is the best option, since it’s essentially a built-in storage unit under your bed.
BUY IT ($1,)
3. West Elm x PBTeen Modern Captains Twin Bed
West Elm x PBteen’s Modern Captain’s Twin Bed is definitely the storage bed of many pre-teenage dreams. Aside from being lofted, which instantly elevates the cool factor, this two-toned wood bed operates as four pieces of furniture in one—it’s a dresser, a bookshelf, and yes, even a desk and a nightstand. With five deep drawers, a built-in shelf and two pull-out shelves, it’s sure to make virtual school a touch more enjoyable.
BUY IT ($1,)
4. Loon Peak Cuvier Upholstered Storage Platform Bed
Drawers for off-duty linens and pillows? Of course. Built in reading lights? Double check. The Cuvier Upholstered Storage Platform Bed basically does it all. This storage option is ideal for anyone who enjoys reading or journaling before hitting the hay, being productive after dark, or even (per the reviews) getting up at 3 am to care for a newborn without disturbing your sleeping partner.
BUY IT ($1,)
5. West Elm Mid-Century Side Storage Bed
A functional and stylish option for studio apartments, guest areas, or any bedroom with minimal floor space, this mid-century modern design features a headboard that, technically speaking, is actually a sideboard. That means it can be arranged in a corner without sacrificing valuable room. However, our fave highlight? The stunning, sustainably sourced wood that’s crafted into shelves and cubbies for storing books, electronics, and other everyday must-haves.
BUY IT ($1,; $1,)
Crate & Barrel
6. Crate & Kids Perry Twin Captains Bed
Truthfully, we’re jealous of the child who gets this fun lofted bed. Between the sleek ladder, the numerous cubbies, and the dresser-style drawers, the Perry Twin Captain’s Bed is exactly the piece that will save cherished floor space for what really matters: playing with toys and learning TikTok dances, of course.
BUY IT ($1,; $1,)
7. Ikea Nordli Bed
Some of the most useful storage beds are ones that maximize the area both above and below the mattress. And the Ikea Nordli Bed is made for exactly that, with book holders and nightstand shelves built into both sides of the headboard, along with six large drawers underneath for blankets, quilts, pillows, linens and more. Thanks to the symmetry of the storage frame, this is an affordable and convenient option for anyone, but it’ll be especially useful for couples.
BUY IT ($)
8. Roman Modern Storage Bed
Although the description says the Roman Modern Storage Bed is a cool option to “economize on space in your child’s room,” it’s definitely not just for kids. In fact, this stylish oak finish bed would also be excellent for any multi-purpose space that doubles as a guest room or even as a daybed in a studio apartment. Who says you can’t have the best of both worlds—for under $?
BUY IT ($; $)
9. Best Master Furniture Round Platform Bed
Depending on your style, you may want to add a little spice to your sleeping quarters. If some of the more classic storage beds don’t do it for you, the Best Master Furniture Rounded Bed is exactly the right amount of statement-making you might need. Tufted, round, and upholstered in grey velvet, this bed is truly fit for the royal couple that catches zzz’s in it.
BUY IT ($1,)
Melody Expandable Trundle Bed
Would you believe us if we told you there’s a storage bed that can expand to twice its size? Well, believe it! Because the Melody Expandable Trundle Daybed will give you two drawers for storage, in addition to the ability to upgrade the sleeping area from a twin to a king in a matter of seconds. Kids will love it for sleepovers, guests will obsess over it for the extra added room, and small apartment residents will swear by it for the extra comfort and convenience.
BUY IT ($; $)
He was sure that this was exactly the mysterious road that he had been looking for in vain. Now he had a clear idea of where and how it was located. She made a huge semicircle, rather a half-oval, skirting the gas station. And if not for his silent and mysterious companion, he would hardly have been able to find her.
The only question arose whether they wanted to show it to him or whether it was an unsuccessful attempt to hide it.
- Nurse grad cap ideas
- 2010 bmw m5 top speed
- Hotels in southold ny
- 2014 gmc sierra bilstein shocks
- Large square wood planter boxes
- Cast of storage wars 2017
- Commercial property in rochester ny
- City of euclid trash collection
Whom is he carrying. I walked over and looked into the fish eye. Again Reitor. - What are you doing. - I opened the door, pulled her in.