Alza.cz introduces its same day delivery service AlzaExpres
AlzaExpres - Unbeatable price and comfort for customers
Prague – Alza.cz, the largest e-shop in the Czech Republic, is now offering a convenient new way for its customers to receive goods. The service called AlzaExpres, will operate in and around Prague meeting the demand for fast, reliable and cost-effective same day delivery.
"The introduction of our AlzaExpres service corresponds to the increasing demand of purchases made online in our e-shop. Many customers were showing keen interest for their orders to be delivered during the afternoon or early evening." said Rudolf Žůrek, Director of Logistics at Alza.cz. "Anyone who places an order by is guaranteed same day delivery when they choose AlzaExpres. The service also operates on weekends offering flexibility to our customers 7 days a week, delivering in Prague City, Prague East and Prague West." says Žůrek.
Customers choosing to use AlzaExpres pay for the service at the same time as placing orders. The service costs only 59 Kč incl. VAT, a small price to pay for same day delivery. Orders placed by will be delivered between and , with customers receiving a convenient SMS notification, including delivery time plus the name and contact number of the driver. Alza.cz also offer a free online tracking service for your deliveries and are currently developing mobile applications to enable tracking on Android, iOS and Windows Phone.
The service is operated by Alza.cz itself, creating new local job opportunities and equipping the company with a new fleet of vehicles. AlzaExpres vehicles and drivers are therefore unmistakably identifiable. Drivers will also wear name tags, and customers will be contacted prior to delivery of the goods by phone. Alza.cz is the only e-shop in the Czech Republic that offers such a service designed to meet the needs of customers who prefer to receive goods directly from the hands of the seller.
About Alza.cz, a. s.
Alza.cz has been engaged in the sale of electronics and computer technology since , establishing itself as a market leader in the Czech Republic. In the company's turnover exceeded €40 million, making history in the Czech Republic's online retail industry. Consolidating its position ever since, Alza.cz recorded over million orders in alone, achieving sales of € million incl. VAT. Daily website traffic for www.alza.cz exceeds , users, making it the most visited site for electronics and computers on the Czech Internet.
With unrivaled availability of goods, extensive range of products and premium services to complement its sales and after-sales services, Alza.cz is the Czech market leader. Over the years, Alza.cz has been recognized for its business success and has received numerous prestigious awards, including Shop of the Year (CZ) , and , Shop of the Year (SK), MasterCard Retailer of the Year (CZ) and - online retail category, Crystal Zoom (CZ), and HP Partner of the Year , , , and .
In-store pickup unavailable
All Microsoft Store locations are currently closed until further notice due to COVID health concerns. While our pick up in store option is not available, we’re here to support our customers online. Please don't hesitate to contact us for help.
Buy online, pick up in store
Why wait for delivery when you can start using your products today? Order items online and pick them up at your local Microsoft Store. It’s fast, easy, and free, and most orders are ready for pickup in just two hours.
Shop for eligible products online.1
Select “Pick up at a store near me” at checkout.
Have your government-issued ID and “Ready for pickup” email handy.
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Need to return something? No problem. Any device can be returned within 30 days of purchase.
Buy eligible products online at Microsoft Store and select in-store pickup at checkout. In-store pickup will only be offered as an option with eligible products. Once you’ve placed your order, you’ll receive two emails. The first will confirm that you’ve placed your order and that it is being processed. The second is your “Ready for pickup” email that will confirm your order is ready to be picked up at the Microsoft Store you selected at checkout.
When orders are placed during store hours, most pickups are available within two hours.
You will receive a “Ready for pickup” email that confirms you can go to the Microsoft Store you selected at checkout to pick up your order.
Currently, items that are on backorder, pre-order, out of stock, or other select items are not eligible. If an item is ineligible for Buy Online, Pick Up in Store, that option will not be presented at checkout.
After you receive your “Ready for pickup” email, you’ll need to bring that email and your driver’s license or other government-issued ID to the store. The name on your ID must match the name of the person that placed the order. You will not be able to pick up your order at the store until after you have received your “Ready for pickup” email.
You will have seven (7) days from when you received your “Ready for pickup” email to pick up your order at the Microsoft Store you selected. If you don’t pick it up within that time frame, your order will be cancelled.
If the person who placed the order cannot pick it up, you must have the Quick Response (QR) code from the “Ready for pickup” email. If the QR code does not work, then the name on your driver’s license or other government-issued ID must match the name of the person who placed the order.
Find any associate and they will be able to assist you.
You will need to cancel your order and place a new one for the location you’d prefer.
You will need to cancel your order and place a new one to be shipped. The same thing applies if you placed an order to be shipped and now want to pick it up instead.
If you need to cancel your order, you have three options:
1. Go to Microsoft Store and log into your Microsoft account in the top right corner. Then click on your name or picture in the top right corner and click on order history to find the order you want to cancel.
2. Contact the Microsoft retail store where you placed the order.
3. Cancel in person at your local Microsoft Store. Please bring your “Ready for pickup” email or order confirmation along with a driver’s license or other government-issued ID.
1. Go to Microsoft Store and log into your Microsoft account in the top right corner. Click on your name or picture in the top right corner, then click on order history to find the order you want to return.
2. Visit any Microsoft retail store. Remember to bring in all the items in the original box and the receipt. After the return is complete, a return receipt is provided to the customer. An email confirmation is also sent to the customer. Refunds will be returned to the payment credit card within three to five days of the return transaction.
Currently this service is only being offered in Microsoft Store locations in the United States (excluding Puerto Rico), Canada, the United Kingdom, and Australia.
 Only products with the in-store pickup option at checkout are eligible.
 Orders must be picked up within seven days to avoid cancellation. Read our FAQ for more information or see an in-store associate for assistance.
 Trade-in value can only be used in store.
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