Zillow rental manager review

Zillow rental manager review DEFAULT

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Sours: https://www.biggerpockets.com/reviews/property-management-software/zillow-rental-manager-review

About Zillow Rental Manager

Zillow Rental Manager is a property management solution that helps landlords streamline operations related to property listings, tenant screening and rent collection. Administrators can use the integrated lease builder to create rental agreements and send them to tenants for capturing electronic signatures. It enables real estate agents to add property descriptions, rent prices, lease duration, photos, parking or pet restrictions and other details in rental listings and post them on multiple rental sites such as Zillow, Trulia and HotPads. Zillow Rental Manager offers a host of features including communications management, customizable templates, automated notifications, reporting and more. Additionally, it allows businesses to accept payments through debit or cred

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Zillow Rental Manager Pricing

Please contact Zillow directly for pricing information.

Free trial: 

Not Available

Free version: 

Not Available


1 / 4

Full view

Image 1 of 4

Zillow Rental Manager property estimate

Company size: employees

Time used: Less than 12 months


out of 5

Value for money

out of 5

Customer support

out of 5


out of 5

This software makes it extremely easy for an individual landlord to rent their property at a fraction of the cost of a realtor. It gives you access to the entire Zillow platform of customers and gives you all of the features you need to rent a property.

Signing leases are a little bit difficult on this platform, but once you get used to the interface, it becomes much easier.

Company size: employees

Industry: Real Estate

Time used: More than 2 years


out of 5

Value for money

out of 5


out of 5

The benefit to Zillow is reaching out to a HUGE source of people/clients that know Zillow to be a trusted household name.

Love the interaction with reaching out to potential renters/buyers. Very easy to use, update and integrate into platform.

sometimes the other companies related to Zillow do not update their website, leaving ads open after properties are no longer available

Company size: employees

Industry: Hospital & Health Care


out of 5

Customer support

out of 5


out of 5

Contains recent real estate listings, used more on a personal level but very helpful in that aspect

Slow to filter and can be hard to view separate sections or load slowly

Company size: 10,+ employees

Industry: Financial Services

Time used: More than 2 years


out of 5


out of 5

Overall, Zillow is a good central location to view listings and allows potential renters to look at an assortment of properties

Zillow is great to share rental properties, include photo's, prices, features etc.

There should be more requirements in order to make a listing as some listings are scams or not clear in their descriptions

Company size: 1 employee

Industry: Consumer Services

Time used: More than 2 years


out of 5


out of 5

I’ve been using Zillow off and on for several years, and I’m always able to easily find what I’m looking for. Aside from a few nagging issues, this app has been a godsend.

Very easy to read, simple to use, intuitive search, and my absolute favorite: being able to draw a circle around a map to find homes in a specific area.

There’s some kind of glitch where when I look at all the listings and I’m scrolling through all the results, that sometimes it just closes the search out, meaning I have to start all over again. Since it doesn’t show you which places you’ve looked at, you have no idea where you should pick back up to continue looking.

Popular Zillow Rental Manager Comparisons

Sours: https://www.softwareadvice.com/property/zillow-rental-manager-profile/
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Zillow Rental Manager


Zillow Logo






  • First Rate Usability
  • Easy for Tenants to Use


  • Limited Features
  • Only Syndicates to Zillow
  • For DIY Landlords Only
Take it for a Test Drive!


View Other Property Management Software


Zillow Rental Manager is a property management tool from Zillow that allows DIY landlords to submit and manage their properties within the Zillow ecosystem. It includes tenant screening, lease signing, and rent collection.

Zillow Rental Manager was launched by Zillow in Founded in , Zillow is headquartered in Seattle, WA.

Welcome to your one-stop shop for Zillow Rental Manager reviews!

Best Features

Superb Usability

Using the manager and submitting properties is extremely easy. The UI is superb. Properties autofill when submitting and you can quickly set up your property listing.

Biggest Pitfalls

Few Professional Features

Zillow doesn&#;t include maintenance tracking, rental insurance relationships, tenant portals, or sophisticated reporting.

Only Syndicates to Zillow

Zillow, Trulia, and Hotpads are usually important websites to get your rental listed on.

But there are others! And this is an anemic list compared to other tools that will syndicate your listing to Zillow&#;s ecosystem as well as the many others.

zillow rental manager pricing

Zillow Rental Manager Pricing*

  • $/wk for a listing
  • First listing is free

Zillow charges $/week that your rental is listed.

*This is current to the best of my knowledge at the time of this writing. Contact the vendor directly to check current prices, discounts, and terms. 

zillow rental manager homepage

My Personal Recommendation

Be mindful of any possible conflicts of interest I may have (though I work on the iBuyer side, not the rentals side).

I submitted my own house as a Zillow rental, though I have not used it to collect rent. The user interface is seamless and incredibly easy to set up.

It was once free to submit listings to Zillow&#;s family of websites, but in Zillow began charging for posting listings. You can still display listings on Zillow via posting them on your MLS if your MLS syndicates to Zillow (but, per MLS rules, are then incurring an obligation to offer a leasing agent compensation).

However, there are other ways to get your listing onto Zillow, but with more sophisticated management tools. Avail and TenantCloud have free plans that have an option of syndicating to Zillow.

The Zillow UI is really good and makes it easy to use. You clients, who may already be familiar with Zillow, may also find it easy to use. But there are also more feature-rich options available for significantly less money.

Use Zillow Rental Manager if&#;

  • You love the usability and how easy it is to submit and manage listings and auto-pay
Take it for a Test Drive!


Skip Zillow Rental Manager if&#;

  • You have more than units (consider AppFolio)
  • You need a lot more features while still sharing listings to Zillow (consider TenantCloud)
  • You are a professional property manager with more than 20 units (consider Buildium)

Zillow Rental Manager Videos


Zillow Rentals Webinar: 3D Tours & Rich Media: The Importance of Digital Tools for Today’s Renters


A Partner in the Renter Journey: Staying Top of Mind


Simplify your landlord to-do list | Zillow Rental Manager


Zillow Rental Manager


Access a network of millions of renters with Zillow Feed Connect™


Virtual Tours for Landlords and Property Managers with Zillow 3D Home®


How to screen tenants with Zillow Rental Manager


Zillow Rentals Applications – How To Apply


Lease Connect | Tech &#; How It Works


Zillow Lease Connect | Tech NAA Interview


Industry Partner Testimonial | David Dear, Equity Residential


Industry Partner Testimonial | Michael Manfred, Forest City Realty Trust


Industry Partner Testimonial | Sarah Greenough, Princeton Properties


Industry Partner Testimonial | Sheri Killingsworth, Lincoln Property Company


Community Conversations: Getting Back On Target

Take it for a Test Drive!


View Other Property Management Software

Sours: https://hooquest.com/property-management/zillow-rental-manager/
Zillow Sucks. Get Ready To PAY UP! (Zillow Rental Manager)

Zillow Rental Manager is a virtual real estate company that was founded in the year It provides a platform for property owners to list a rental on Zillow and it’s partner sites. The properties are often well presented using photos, 3D videos, descriptions, location, and price. Some landlords consider it the best rental listing site for those reasons, though there are several alternatives to Zillow with their own unique offerings that garner the attention of both landlords and tenants alike.

Zillow receives an average of 34 million monthly views across its three listing platforms: Zillow, Trulia, and HotPads. Zillow Rental Manager previously offered free listing services, but it has recently implemented listing fees for all properties. As a result, landlords and property owners may be asking if they should continue to list a rental on Zillow. They may also be looking for a better alternative to Zillow Rental Manager.

Also Read: Advertise Property For Rent: Landlord Gurus Ultimate Guide

We discuss below the pros and cons of listing a rental on Zillow, how much Zillow Rental Manager costs, and if there are other property management software options that landlords should consider.

How Much Does Zillow Rental Manager Cost?

Zillow Rental Manager originally started rolling out weekly rental listing fees in select markets, especially when there was not a better alternative to Zillow. It appears this has now reached the entire United States when a landlord lists a rental on Zillow. They have chosen to charge for listings on a weekly basis. Zillow Rental Manager costs are as follows:

  • First listing is free until it expires
  • Each additional unit is $ per week

You will not be charged to manage your off-market properties or to access any of the additional Zillow Rental Manager property management tools such as tenant screening or online rent payments.

However, there are additional Zillow Rental Manager costs to consider:

  • $29 for each application and tenant screening report, paid by the applicant. These are free for the landlord.
  • Online rent collection is free for landlords and tenants alike for ACH bank transfers.
  • Tenants pay a % transaction fee for credit card transactions
  • Tenants pay a $ convenience fee for debit card transactions
  • Zillow Feed Connect: $/listing per day

Zillow Feed Connect

For landlords who use another rental listing site or property management software that list a rental on Zillow (and Trulia and Hotpads), Zillow Rental Manager has a product called Zillow Feed Connect that allows 3rd party listings across Zillow’s network. For example, subscribers to Avail, or TenantCloud can list their rentals on those platforms. These listings can also automatically syndicate to Zillow, Trulia and Hotpads. Now, they must connect their accounts with Zillow using Zillow Feed Connect at a cost of $ per listing per day.

Why You Should List a Rental on Zillow



When you list a rental on Zillow, your property is syndicated to three different sites (Zillow, Trulia, and HotPads). Many renters in the US look to one or or more of these top rental listing sites when searching for their new home.

Zillow claims a database of more than million homes in the US, including those for sale, rent, and homes not currently on the market. With over 34 million visitors each month, Zillow’s popularity guarantees excellent exposure to your listings.

Listing Tools

Landlords can list a rental on Zillow relatively quickly and easily. It takes just a few minutes to create a listing. You just add property details, write a great description, upload photos and videos, and publish.

Also Read:Best Free Online Ways To Advertise Property For Rent

Zillow also offers a free 3D home tour app that is useful in boosting your listings. The app is handy, especially during this COVID pandemic, as people are taking precautions to avoid physical contact. The app is free to use, and you have the freedom to upload as many listings as you like. You can capture videos using your iPhone or any other camera, download the video on the app, and the app will create 3D tours. 

Additionally, the site can help you list a rental on Zillow at the right price with their “Rent Zestimate” tool. Simply enter your property’s address. The tool will look at the property’s physical attributes and amenities, comparable properties in your market, plus any other property facts and public data to come up with a useful starting point for your ideal rental price.

Property Management Resources

Zillow Rental Manager also offers a few property management resources for landlords. They have adopted modern technology for tenant screening, lease uploads (customization is available in some states) and e-signing, and online rent payment. The tools enable clients to access various services through the online platform.

Zillow also offers resources to ensure a hassle-free troubleshooting process, feed support, listing inquiries, and reporting. Receive weekly email updates to stay informed of your of portfolio-level performance.

Zillow Listing Syndication

  • RentRedi is an all-inclusive landlord-tenant app. Manage vacancies, screening, and rent collection from wherever you are, on any device.
  • Strength: Complete Solution

Why You Shouldn’t List a Rental on Zillow

Zillow Rental Manager Costs

Zillow Rental Manager started as a free rental listing site where landlords and property owners could advertise their property for sale or rent. However, they are now charging US property owners to list their properties, with the Zillow Rental Manager cost currently set at $ per week per unit advertised on the site. Zillow claims that most property advertised on their rental listing site gets rented within a week, however, many landlords note that properties often stay vacant for longer than that. As a result, the initial $ listing fee can easily turn into $20 or $30, or even more.

Also Read:The Best Free Property Management Software for Small Landlords in

Poor Quality Leads

Zillow offers a Lead Guarantee where if you don’t receive a lead within a week, it’s free to list until you do (for up to 8 weeks). However, we have found that while we receive a large number of leads from Zillow, many of them are not very good quality leads. Zillow makes it easy for people searching for rentals to immediately request information directly from the listing. But in our experience, a follow up or response to the tenant often results in no further reply from them. As a result, landlords dedicate resources and time to respond to these leads, but they often don’t lead to any follow up, let alone a showing or application.

Fewer Features

While Zillow Rental Manager does offer tenant screening, rent collection and some lease signing tools, they do not yet have some of the common property management tools as other property management software. For example, Zillow does not offer reporting and accounting tools, nor any method for landlords and tenants to communicate and submit maintenance requests. Additionally, features such as lease customization and creation are currently available only in Florida, Oregon, Colorado, and select markets in Illinois.

Unwanted Renewal Fees

If you list a rental on Zillow, landlords pay a $ weekly listing fee. If you do not find a renter within the first week, your listing will automatically renew and charge your credit card on file an additional Zillow Rental Manager cost of $ per week per unit. When you do find a suitable tenant, landlords will need to remember to promptly deactivate their listing to avoid incurring additional weekly charges. Property owners are often busy at this point with screening, checking references, and creating a lease. They may forget to do this immediately, resulting in unwanted renewal fees.

Also Read: Residential Lease Agreements: Best Software for Small Landlords

Inaccurate Data

I recently listed a rental on Zillow and encountered an issue. I correctly entered the property’s location, but after publishing the listing, the property location showed up incorrectly on the map. In fact, it showed the apartment in a completely different city! The only way to correct this was to contact Zillow customer service online. The issue was finally resolved, but who knows how many potential tenants didn’t see my listing or ignored it altogether.

Inaccurate Rental Price Recommendations

Zillow’s Rent Zestimate tool is primarily based on algorithms using the property’s physical attributes, comparable properties, and other publicly available information. Thus, the method may ignore other variables and come up with an inaccurate rent price. At the end of the day, it is up to the landlord or property owner to look at the Rent Zestimate very carefully and then set the prices themselves.

Customer Service

Zillow does offer a comprehensive online help center as well as other resources for landlords. However, there have been some negative reviews and complaints of poor customer service at Zillow. In most cases, it seems that there is no physical person available. Nor is there a phone number to reach someone to answer your questions and help with problems immediately. Rather, users must fill out an online form and wait for a response.

Rental Property Management Software

For many landlords the right property management software can help you efficiently run your small business. We have evaluated some of today’s top software products to uncover their key benefits. Let us help you find landlord software that is best suited for your needs. Whether you are looking for tools to help collect rent, screen tenants, list your rental, automate your record keeping, or other property management tasks, we can find a product for you:

Alternatives to Zillow Rental Manager

Our comprehensive rental property software overview lists a variety of other top rental listing sites that offer many of the same services as Zillow Rental Manager, and more. Alternatives to Zillow include software such as Avail, TenantCloud, Rentec Direct, or RentRedi. Furthermore, these products all offer free and premium plans. The following are some of the features you can find in most of these other products:

Many of these Zillow alternatives also allow syndication with Zillow, giving you the benefits of the property management software features as well as the reach of advertising from listing your rental on Zillow and it’s partner sites.

Also Read:Should You Advertise on Apartments.com?


Alternatively, landlords can opt for an a-la-carte approach as an alternative to Zillow. For example, you could list a rental on Zillow, but then handle tenant screening with a screening-specific product like ApplyConnector RentPrep, rent collection with PayRent, and accounting and reporting with Landlord Studio or Stessa. The result would be handling each aspect of property management using one of your favored products individually – sort of the best of all worlds.

  • With no subscription plan and a simple pricing structure, PayRent helps property owners and managers collect rent online safely, reliably and automatically.
  • Strength: Rent Collection
  • Accounting and property management tools to save time and money while managing your rentals. Track income and expenses, screen tenants, collect rent, and more.
  • Strength: Accounting and Financial Tracking

Hybrid Property Management Services

Alternatively, some landlords might consider off-loading some time-consuming property management tasks like this. In this case, consider some of the newer “hybrid” or “flat-fee” property management services we have been discussing lately such as Marble or Hemlane. Both offer services where landlords can outsource some or all of their least favorite tasks, while still maintaining control over their rentals.

  • Marble presents a happy medium between DIY management and hiring a professional property manager. For a reasonable flat fee Marble fills vacancies, executes leases, coordinates maintenance, and facilitates electronic rent collection.
  • Strength: Hybrid Full-Service Mgmt
  • Hemlane is a next-gen property management tool that helps property owners manage their rentals. More than simply property management software, Hemlane is a platform that bridges the gap between DIY and full service property management.
  • Strength: Hybrid Full-Service Mgmt


Zillow has been a leading real estate platform – if not the best rental listing site – in the US for some time. However, the new Zillow Rental Manager costs for each listing might lead landlords to look at other top rental listing sites for their listing and advertising services. Landlords can find that some of the other alternatives to Zillow offer more comprehensive services at a lower cost or even for free. Ultimately, we recommend that rental property owners and managers considering whether to list a rental on Zillow should carefully think about their own priorities and look for the products and services that are best suited for them.

Disclosure: Some of the links in this post are affiliate links and Landlord Gurus may earn a commission. Our mission remains to provide valuable resources and information that helps landlords manage their rental properties efficiently and profitably. We link to these companies and their products because of their quality, not because of the commission.

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Sours: https://landlordgurus.com/should-list-a-rental-on-zillow/

Rental review zillow manager

Property Management Blog

zillow rental manager review - navy to navy homes

Dear DIY Landlords - have you recently heard about Zillow's new product, Zillow Rental Manager? 

Need to find new tenants? Want to keep your properties easy to manage? 

Well, that’s the aim of Zillow’s new rental manager tool—keep rental management streamlined and simple. 

But can a website product or app beat out a flesh-and-blood property management company when it comes to helping you make money on a property and reduce your stress?

Zillow: A Quick History

Founded in , Zillow is a real estate and rental marketplace focused on educating consumers and connecting them with the best local professionals in their area. Zillow also “serves the full lifecycle of owning and living in a home: buying, selling, renting, financing, remodeling and more.”

Reviews run the gambit but are generally favorable. NerdWallet’s September review gives a solid cross-section of Zillow’s pros and cons. One of the most common critiques centers around Zillow’s notoriously hit-and-miss Zestimates. Houses end up either overvalued or undervalued by thousands of dollars. That makes Zestimates an iffy price/value barometer at best. 

Still, one of the great things about Zillow is that it does not gate keep information behind a paywall. Plus they keep good records of sales and county tax assessor land values.   

All the same, let’s take a look at what this shiny new Zillow tool is all about.

free rental analysis - jacksonville, fl - navy to navy homes

Own property in Jacksonville, FL?

Find out what your property could rent for with a free rental analysis.

The “Hassle-Free” Offerings

As mentioned previously, Zillow does a great job of providing resources and info on handling rental properties. However, even with focused offerings, if you’re not an experienced landlord or property manager, you will need to spend time expanding your knowledge base. Even an experienced landlord or property manager will need to dedicate time on how to best use the Zillow Rental Manager.

Zillow’s main goal in introducing the Rental Manager tool is to “give time-strapped renters a competitive edge and save landlords the hassle and time of screening prospective tenants, performing background checks, and collecting rent”. 

Rental Listing

The potential renter pool expands dramatically thanks to cross-posted rental listings on Zillow, Trulia, and HotPad. While focused on houses, condos, and apartments with fewer than 50 units, Zillow offers advertising options for managers of larger apartment communities.

Pro: Ease of listing at a swipe and button press.

Con: Could end up with duplicate applications from harried potential renters who might not have an actual vested interest in your property.

Potential Renter Preview/Prescreen

Somewhat bundled into the rental listing portion, the Zillow Rental Manager also allows landlords and property managers to bring up potential renter info such as credit score, income, and even reason for moving. The $29 application fee is charged to the applicant and is free to the landlord/property manager.

Pro: Better vetted potential renters. 

Con: If a system makes the lion’s share of eligibility determination, other empathy-related factors such as facial expression or letters of explanation (such as a bad credit score due to a sudden major health issue) may not be taken into account. 

Zillow rental manager review

Lease Agreements

Easy-to-use lease templates are available for both wet signature and eSign through the Zillow Rental Manager. However, these leases are currently available only to select states.

Pro: Easy to obtain and use!

Con: If not available in your state, you’ll have to find an alternative set of forms, which can be a headache and a half.

Many states offer basic lease agreements, but these are heavily weighted in favor of the tenant in many states, meaning in a legal dispute, the landlord has minimum protection.

Collecting Rent

Online payments are free to landlords/property managers. Tenants have the option to pay using ACH, debit, or credit (only ACH is free of charge). Zillow bolstered the security and service by partnering with Stripe and Plaid for processing.

Pro: Hugely convenient—and allowing landlords/property managers to take in online payments free of charge is a definite bonus.

"Renters can either make a one-time monthly rent payment or set up recurring monthly payments. The rent payment amount and due date are set by the landlord. " - Zillow.com

Con: While better than waiting for a physical check, if renters prefer paying using their debit card over an ACH, they may resent the processing fee.

"Online rent collection is currently free for landlords, and tenants pay nothing if they use ACH. Tenants will pay a % fee when using a credit card and a $ convenience fee for debit payments. " - Zillow.com

Zillow also currently does not support American Express as a payment option.

This is a basic service. There is no payment protection for tenants paying late payments, nor is there any protection offered to the landlord for tenant non-payment.

By comparison, a property management service can automatically protect you as the property owner by imposing late fees and even offering eviction protection services for non-paying tenants.

zillow rental manager review

Who Is It Suited For?


  • Quick

  • Relatively efficient

  • Info readily available

  • Has an app

  • Cost efficient for landlords with a lot of time to personally manage each property. Cost appears to be $0 to list your property on the Zillow Rental Manager, with prospective tenants paying the application fee and any fees from paying rent with a credit card or debit card (processing fees).


  • Impersonal

  • Cannot measure the human connection/interaction

  • Cannot conduct face-to-face interviews with potential renters

  • No real protection against non paying renters

  • No solid assistance in the case of eviction

  • Price across the board for Zillow Rental Tool features is not easy to locate

  • May not offer lease signing options (If lease signing option is offered in that state, the landlord should run it by their lawyer first to make sure they are protected).

  • The landlord still does the bulk of the work.

While Zillow will list your rental and allow you to accept applications, the landlord still has to take time out of their day to:

  • review legal guidelines to make sure your property is legally "rent-ready"

  • review all applications

  • review/request all credit checks

  • schedule phone calls

  • schedule showings

  • schedule move-in walk through and move-in inspection

  • provide a lease agreement that protects the landlord

  • and set everything up for the tenant. 

Additionally, the Zillow Rental Manager app has issues. A reviewer on the Apple store by name of Think_Big! gave the following 2 star review:

"In concept, I love the app is it such a great resource for our family’s rental properties. However, we have really had a lot of issues with the app. There are spacing issues when you write up your property description where it will not allow the simple ability to just put spaces in between bullet points or paragraphs. We’re also having a lot of sync issues with the photographs.

We’ll add different photographs or reorder them in a listing and they just won’t sync up properly even though they’re the right size. Both of these issues are not an issue in Hotpads or Trulia and look perfectly fine there but, not in the Zillow Rental app, the regular Zillow app or the Zillow Rental Manager app.

I've reported some of these issues to Zillow support and they say that there’s nothing that can be done. That really isn’t an acceptable solution."

And yet despite the pro/con lists above, the Zillow Rental Manager tool is actually well-suited to someone who wants and can be a hands-on landlord/property manager.

From the information currently available, the landlord will have access to the entirety of the Rental Manager tool for free - including cross-posting rental listings. 

Any costs mentioned are for renters and potential renters to pay (application fees, payment processing fees for rent paid online, etc.). (*Small exception: If you have an apartment building with 50 units or more, Zillow offers their advertising services which is a paid service.)

While Zillow provides some fantastic guides, this isn’t the same as a professional property manager directly handling the preparation. 

Depending on your state, there are definitely some things to consider before renting out your property. 

Many states have very specific code guidelines for property rentals, and it's a good idea to find out what the legal requirements are and make sure your rental property meets code standards before allowing a tenant move-in. 

If you can’t or don’t want to be available for renters’ late night phone calls, plumbing problems, or emergency bed bug fumigation, then a property manager may be a better choice than DIYing it yourself.

zillow rental manager review

A professional property management team such as Navy to Navy comes with knowledge, experience, and a personal touch—all at your fingertips. 

You can get far more than just tenants. 

You also get peace of mind and stellar service, even when less-than-stellar situations such as tenant removal, repairs, and sudden vacancies occur. 

If you are a serious investor with multiple properties who wants to reduce how much time you’re spending on rental management, spending a little bit of money to get a lot of time back seems a fair trade. 

Professional property management companies such as Navy to Navy list their prices upfront and make them easy to understand. Even if you simply don’t live near the property and don’t want the stress, worry, or sheer anxiety that comes with being a landlord—your renters’ first point of contact—the peace of mind that hiring a property management company versus using a smart tool like Zillow Rental Manager is huge. 

Best piece of advice if reviewing a professional property management company: look for reputation. 

For example, Navy to Navy manages over properties and maintains a  star rating overall. That extra practice and experience makes a difference. An experienced property management companies also has contacts with some of the best trade servicer providers around. 

People are more than numbers or facts checked against a list. So is real estate. A house is not just a house; it’s a home. And renters are people, and people are a matter of heart.

And no matter how fantastic the tool, it can’t replicate the authenticity or empathy of a human heart. 

…Or having someone else field that call of, “Excuse me, hi, there’s a gator in my pool”

Own Rental Property in Jacksonville, FL?

If you're looking for professional property management in Jacksonville, FL, we'd love the opportunity to answer any questions you may have. 

Interested in finding out how much your Jacksonville rental property could be earning? 

Get your free rental analysis below.

zillow rental manager review - navy to navy homes

Sours: https://www.navytonavy.com/blog/review-zillow-rental-manager-compared-to-hiring-Jacksonville-FL-property-manager
Simplify your landlord to-do list - Zillow Rental Manager

Zillow Rental Manager Reviews

Is Zillow Rental Manager Safe?

Yes. Zillow Rental Manager is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 9, User Reviews sourced from the Appstore and the appstore cumulative rating of /5 . Justuseapp Safety Score for Zillow Rental Manager Is /

Is Zillow Rental Manager Legit?

Yes. Zillow Rental Manager is legit, but not % legit to us. This conclusion was arrived at by running over 9, Zillow Rental Manager User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Zillow Rental Manager Is /

Is Zillow Rental Manager not working?

Zillow Rental Manager works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Sours: https://justuseapp.com/en/app//zillow-rental-manager/reviews

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Say this for Zillow—they don’t have a name-recognition problem. They’re a a well recognized player in the world of real estate sales listings and analysis. For this Zillow Rental Manager review we’ll look at vacancy listings as well as the features commonly offered by property management software services.

Less well known than for-sale listings is Zillow’s foray into the online property management software world. They have a wealth of data, as well as the resources, and have recently devoted significant energy to expanding the scope of their rental management tool.

As one of the best rental listing sites, many landlords already advertise their vacancies on Zillow. However, now they are looking at significant charges for these listings. Zillow Rental Manager, including unit advertising, has been entirely free until recently. Landlords are now faced with fees of $/unit/week to list their properties.

This Zillow Rental Manager review will help you decide whether it is worth paying these new fees in order to advertise your vacant units, or whether you should look for an alternative to Zillow. Let’s look at what you get for the money with Zillow, and how their service stacks up against the competition.

Also Read: Which Rental Advertising Site Is the Best Alternative to Zillow?

Our comparison is based on the following features:

Zillow Rental Manager Review: Subscription Tiers & Pricing

Zillow Rental Management has no tiered plans. Instead, it charges on a per-listing basis with weekly fees.

Costs for Landlords:

  • First Listing: $0
  • Each Additional Listing: $/unit/week
  • Listing syndicated on Zillow, Trulia, and Hotpads
  • Tenant screening with background and credit checks (reports fees paid by applicants)
  • Online Leases (currently available in Colorado, Florida, Oregon, Alabama, Mississippi and select areas of Illinois)
  • Online Rent Payment

Costs for Tenants:

  • Background and Credit reports: $29
  • Online Rent Payment: Free bank-to-bank (ACH) transfers, % Credit Card fee, $ Debit Card fee

The weekly pricing per listing makes Zillow one of the more expensive rental listing sites on the market for advertising vacancies. In addition, one listing can’t service multiple units—each unit needs its own listing.

Also Read: The Best Free Property Management Software for Small Landlords in

The good news, however, is that this weekly pricing only applies when the listing is actively advertised on Zillow. As a result, there’s no ongoing monthly fee to access the other services, including online leases and rent payments.

If your unit leases quickly, paying to list using Zillow Rental Manager could make good sense. If you have trouble finding a qualified tenant quickly, however, the costs can quickly mount.

Even if the tool winds up being less expensive for the landlord, the fees passed on to the tenant can add up, in the form of credit and debit card payment surcharges and “convenience” charges.

Advertising Vacancies

You may already be listing your rentals on Zillow, as it has become one of the more popular rental listing sites on the internet. Zillow Rental Management also syndicates listings on Trulia and Hotpads, two more top rental listing sites with large user bases.

While Zillow Rental Manager gives your vacancy listing broad exposure, there are many other rental listing sites on the internet. If you’d like to have your ads seen on sites such as apartments.com, apartmentlist.com, Zumper, and others you’ll need to manage those listings separately. On the other hand, other services we’ve written about, including Avail, TenantCloud, RentRedi, and Buildium, feature a more extensive syndication service. Some will even syndicate to the Zillow network (requires a paid account with Zillow) in addition to the other sites they provide access to.

  • End-to-end property management solution. Receive payments online, advertise properties and screen potential tenants. Robust accounting and maintenance features.
  • Strength: Complete Solution
  • RentRedi is an all-inclusive landlord-tenant app. Manage vacancies, screening, and rent collection from wherever you are, on any device.
  • Strength: Complete Solution


Zillow Rental Manager offers you the ability to activate an “Apply Now” button in your Zillow listing. The button funnels prospects to the tenant screening process, as well as serving as a payment portal for the collection of fees and deposits.

For applicants who didn’t discover your listing from your Zillow ad, Zillow Rental Manager provides you with an application link that you can send to them or add to outside listings. The application process includes the collection of Zillow Rental Management’s tenant screening fee, which it passes on to the applicant.

Note: In using Zillow to list vacancies we encounter a lot of “tire kickers”; people who breeze through listings clicking automatic inquiry buttons and sometimes apply without seeing or seriously considering a unit. While Zillow Rental Manager provides good exposure to potential applicants, we find that there is a low follow-through rate and much of our communication hits a dead end.

smiling tenant couple

Tenant Screening

When using the Zillow Rental Manager’s application feature, applicants are prompted to pay $29 for screening reports, which provide the following:

Basic applicant information

  • Applicant Name(s)
  • Contact information
  • Social Security & Driver’s License numbers
  • Date and Time of Application
  • Total Income
  • Income as a Multiple of the Rental Rate
  • Desired Move-In Date
  • Number of Occupants

Note: Income is self-reported by the applicant—verification of income is up to the landlord.

Also Read: Choosing the best questions to ask rental references

Credit Report

  • Credit Score
  • Percentage of On-Time Payments
  • Collections
  • Estimated Monthly Payment Burden
  • Percentage of Credit Used
  • Total Debt

The estimated monthly payment burden is a particularly useful figure—combined with the income figure, it can go a long way toward spotting people who have too much debt to afford the rent, even if they have enough income.

Also Read: The Best Tenant Screening Service for Small Landlords

Background Report:

  • Social Security Number Trace
  • Eviction Search
  • Sex Offender Search
  • Global Watchlist Search
  • National Criminal Search

Note: Zillow gives applicants the ability to share these screening reports with other landlords for 30 days. Because they only have to pay once, there is little incentive for apartment hunters to be intentional and careful when sending applications for units they may not be serious about.

Learn More: For a-la-carte screening service we suggest: ApplyConnect or RentPrep for screening reports, for rent collection there is PayRent or ClearNow, and for accounting and reporting look at Landlord Studio.

Leases & Signing

A part of our Zillow Rental Manager review includes a look at tools to help landlords manage leases. Included with the weekly vacancy listing fee is the ability to sign lease documents. For all locations nationwide Zillow enables the upload of documents that you provide. From there you can setup electronic signing, making it easy to enact legal agreements remotely.

Avail Is A Winner: Residential Lease Agreements: Best Software for Small Landlords

In select locations Zillow Rental Manager provides a lease building tool. This feature is currently available in Colorado, Florida, Oregon, Alabama, Mississippi and select areas of Illinois. City-specific lease documents are provided in a limited number of municipalities in Oregon: Portland, Eugene, Salem, Gresham, and Hillsboro. In these locations professional templates are available for your use, as well as a lease-creator wizard; select boxes or use toggle switches to customize lease terms such as start date, end date, fixed-term vs. month-to-month, key clauses, pet clauses, and more.

Zillow Rent Payment

Zillow Rental Manager listings include an online payment portal that tenants can use to make one-time payments or schedule automatic payments such as rent or other regular fees. There’s no extra charge for this feature, and it’s a handy tool if you want to avoid picking up rent checks.

Renters can pay by credit card, debit card, or electronic transfers (ACH). ACH transactions are free to both landlord and tenants, however the deposit times are on the long side compared to other property management software products; funds will show up in a landlord’s account days after they’re made by the tenant. Payments get deposited directly into the landlord’s connected bank account. Payments are processed through Stripe and Plaid, two of the most reputable digital payment processors in the industry.

Also Read: The Best Online Rent Payment Service for Small Landlords

Some landlords may notice that the fees for credit and debit card transactions are on the high side—a % fee for credit cards and a $ “convenience fee” for debit cards. This may not sit well with landlords whose tenants are very sensitive to fees, or who depend on the ability to make credit or debit card payments.

Specifically For Rent Collection: PayRent or ClearNow

Communication, Maintenance Requests, & Tracking

Zillow Rental Manager seems to have no built-in functionality for tenant communication, outside of the application and rent payment process. Landlords and property managers will have to come up with their own system for communication, maintenance requests, and tenant tracking.

Also Read: Manage Maintenance on Rental Property using Property Management Software

Financial Tracking & Reporting

It is unclear how much financial tracking and reporting Zillow Rental Manager offers. Since it seems to do nothing financially other than collect rent payments, the reporting is pretty limited. With no functionality to keep track of expenses and other income, landlords will have to rely on other solutions for their bookkeeping.

Also Read:Reporting and Accounting Tools: Best Accounting Software for Landlords

  • Accounting and property management tools to save time and money while managing your rentals. Track income and expenses, screen tenants, collect rent, and more.
  • Strength: Accounting and Financial Tracking

Zillow Rental Manager Review: Take-Away

Zillow Rental Manager covers several useful bases—pricing, listing, application, tenant screening, lease signing, and rent collection. The biggest selling point is that it allows landlords to reach Zillow’s significant user base when advertising vacant units on the rental listing siteShould You List a Rental on Zillow? – Landlord Gurus.

That being said, Zillow Rental Manager lacks certain features that we see as important to an online rental management platform—most notably income vs expense bookkeeping, financial reporting, tenant communications, and maintenance ticket servicing.

This just isn’t a professional, end-to-end property management software solution. Having to find other solutions for these critical functions could end up making the landlord’s life harder, not easier.

We’ve looked at lots of property management software products, and on balance we prefer more comprehensive platforms such as TenantCloud, RentRedi, or Avail. Pricing structures for these platforms differs from Zillow’s advertising model, and in many cases landlords are able to use these products at no cost. Even if they appear pricier at first glance (which is far from guaranteed, given Zillow Rental Manager’s weekly pricing model), we believe they offer much more value and convenience.

Disclosure: Some of the links in this post are affiliate links and Landlord Gurus may earn a commission. Our mission remains to provide valuable resources and information that helps landlords manage their rental properties efficiently and profitably. We link to these companies and their products because of their quality, not because of the commission.

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