Does walmart deliver frozen food

Does walmart deliver frozen food DEFAULT
  • Last Updated:
  • Aug 11th, 2020 2:18 am
Aug 10th, 2020 7:59 pm
Jr. Member
Nov 24, 2017
161 posts

Aug 10th, 2020 7:59 pm

Walmart Food Delivery - specifically frozen goods, do they arrive frozen?

Curious if anyone gets Walmart to deliver food to their homes and if so, how frozen food works out if part of the order?

I am specifically looking at frozen vegetables and do live in the city so I am not miles away from their stores.
Aug 10th, 2020 8:43 pm
User avatar
Jun 17, 2013
15463 posts

Aug 10th, 2020 8:43 pm

I've used Walmart grocery delivery for my last 5 orders from them and my frozen stuff has always been fine. Ice cream, popsicles, etc. have always arrived still frozen. The deliveries in my area are handled through DoorDash.
Aug 10th, 2020 10:11 pm
Jr. Member
Nov 24, 2017
161 posts

Aug 10th, 2020 10:11 pm

Thanks. Ok, I will place that order then. As far as who does the delivery, I thought it was Walmart themselves.
Aug 10th, 2020 10:16 pm
Deal Addict
Sep 24, 2007
3938 posts

Aug 10th, 2020 10:16 pm

SB4Deals wrote: ↑ Thanks. Ok, I will place that order then. As far as who does the delivery, I thought it was Walmart themselves.
depends where you are I think, you can get it delivered through instacart here. never knew doordash did grocery deliveries.
Aug 10th, 2020 10:26 pm
Deal Fanatic
Dec 26, 2014
5410 posts
Winnipeg, MB

Aug 10th, 2020 10:26 pm

If it's being done properly all the frozen stuff should be sitting in a freezer until the person doing the delivery actually picks it up. From there it obviously depends what they can pack it in and how long it takes to get to you.
Aug 11th, 2020 2:18 am
Jr. Member
Mar 22, 2013
126 posts

Aug 11th, 2020 2:18 am

It depends where you live. (grocery) sub contracts out their delivery services if frozen/perishable/non perishable foods are involved.

In Vancouver BC, it's foodx/ that delivers all goods for walmart.

They deliver frozen/perishable, in foil bags with dry ice packs, packed in plastic totes, in refrigerated vans.

Non perishable products are packaged in empty totes/cardboard boxes.

I'd say the product is still relatively cold when it arrives, but I've never ordered product that has to be kept below a certain temperature, because I don't trust the process to not break the cold chain (temperature requirements).

The real problem is when the drivers decide to unload the product from the foil bags, when they arrive at your doorstep.

Most drivers will unload BEFORE contacting the home owner to take the product inside - this is because foodx/spud doesn't provide any hands free options telephone options for the drivers to use so they can call ahead of their arrival to your home.

I've had drivers unload product for nearly 5 minutes before calling me, meanwhile everything is out in the hot sun, completely exposed.

Walmart Grocery Delivery: Everything You Need to Know

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Grocery delivery services are a convenient, easy way to stock up on all the items on your shopping list.

Walmart Grocery is one of the most popular services available, especially among those who frequently shop at Walmart.

In addition to boasting a wide selection of products on its website and app, the company offers curbside pickup and delivery depending on your location.

This article reviews everything you need to know about Walmart Grocery.

How it works

Walmart Grocery is a service that offers curbside pickup and delivery of groceries from your local Walmart store.

Using the company website or app, you select from a variety of foods, drinks, or home decor.

You then reserve a time slot to pick up your groceries or — depending on your location — have them delivered. Note that Walmart only delivers to certain cities.

Grocery selection

Walmart Grocery offers a wide selection of foods and products.

Using the website or app, you can easily shop for many types of meats, eggs, dairy products, canned goods, condiments, grains, seasonings, snacks, frozen foods, prepared products, and supplements.

You can also choose from an array of fresh fruits and vegetables, including conventional and organic varieties.

Plus, many other goods are available, including kitchen appliances, dinnerware, home decor, and food storage containers.

Product availability is subject to what’s in stock at your local Walmart. Out-of-stock items will be substituted for similar products unless otherwise specified.

You have the option to refuse a substitution if it doesn’t suit your needs or preferences. Simply inform the Walmart associate at curbside pickup, and they’ll remove it from your order. For delivery orders, you’ll have to follow the refund steps.

Variety and brands

In addition to carrying Walmart’s own brands like Great Value, Marketside, and Sam’s Choice, Walmart Grocery offers many other major brands.

The Walmart Grocery website includes detailed information about each item, including whether ingredients are organic, grass-fed, or sugar-free.

Thus, you can easily buy items that fit your needs, budget, and personal preferences.

Taste and freshness

The taste and freshness of your order largely depend on which items you select.

Certain foods like canned goods, boxed dinners, snacks, drinks, and cooking supplies are likely to arrive safe and undamaged.

However, fresh produce like fruits and vegetables may range in quality.

If you have an issue with anything in your order or any items arrive damaged, you can request a refund using the app or website.

Packaging and materials

After you place your order, a store associate places your items in plastic bags and either loads them into your car or delivers them.

Any applicable bag fees in your region are automatically added to your order.

One downside is that you’re currently unable to use your own bags or opt for reusable bags to reduce your use of plastic. However, some locations have collection bins for plastic bag recycling, and they’re usually located at the front of the store.

Still, if you prefer not to use plastic bags, you may want to shop in-store or seek a more sustainable grocery service.


Walmart Grocery has a $35 minimum for all orders placed online.

While curbside pickup is free, delivery generally costs $8–10 depending on the time and date that you select. Notably, delivery is free if you have a Walmart Plus membership, which costs $13 per month.

Optionally, you can use the app or website to tip your delivery person.

Diet friendliness

Walmart Grocery boasts a variety of foods that fit nearly any diet.

For example, vegetarians and vegans can purchase fruits, vegetables, canned, goods, tofu, and plant-based meat alternatives.

Likewise, meat, eggs, butter, vegetable oils, and dairy products are available for those following a ketogenic diet.

There are also many options for people with food allergies or intolerances, including lactose-free milk and gluten-free products.

Keep in mind that it’s not currently possible to filter items based on dietary restrictions or specific ingredients. Therefore, it’s important to carefully check the labels and ingredient lists of products before purchasing them.

Comparison with competitors

One noticeable difference between Walmart Grocery and its competitors is that other delivery services permit you to order from different grocery stores in your area, but Walmart Grocery limits you to products in its own stores.

For example, Instacart offers same-day delivery and pickup from various grocery stores, including Walmart. Same-day delivery starts at $3.99 for orders over $35 while fees for orders under $35, 1-hour deliveries, and club store deliveries may vary.

Shipt is another similar service that delivers from many local and national retailers. Passes are available for one-time orders, or you can purchase a membership that includes free delivery on orders over $35 for $14 per month.

Who should try it?

Walmart Grocery delivery may work well for those looking for a fast, convenient, and affordable way to order their weekly groceries.

It’s especially useful for people who purchase most of their groceries from Walmart rather than other stores.

Additionally, because Walmart Grocery not only offers prepared and frozen meals but also a variety of fresh ingredients and produce, it may be ideal for anyone who prefers to cook most of their meals at home.

However, those who don’t live near a Walmart store or prefer to shop elsewhere may find other delivery services to be a better fit.

The bottom line

Walmart Grocery is a service that offers delivery and curbside pickup for groceries and other Walmart products.

It may be worth a try if you purchase most of your groceries from Walmart and are looking for a quick, convenient way to stock up on your favorite foods.

Although it may be slightly more expensive than some competitors and only allows you to purchase products from Walmart, it boasts a wide selection of groceries and is simple to use.

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Walmart Drops $35 Minimum for Express Delivery

Walmart Bag sitting on porch at Front Door

Customers are using Express delivery in a pinch … now they no longer have to meet a minimum to get the items they need in a hurry

BENTONVILLE, Ark., March 1, 2021 — Walmart is making it easier for customers to get the items they want at the lightning-fast speed they may need them. Beginning today, the retailer is removing the $35 minimum order requirement for Express delivery.

Express delivery allows customers to order items from Walmart’s food, consumables and general merchandise assortment such as produce, pantry staples, everyday essentials, toys and electronics. It relies on the retailer’s team of 170,000 trained personal shoppers who pick customers’ orders. Like Walmart’s pickup and delivery service, there is no markup on items – an item is priced the same as it is on the shelf. Express delivery costs $10 on top of the existing delivery charge. Walmart+ members simply pay the $10 Express fee.

Many customers use Express delivery for when they’re in a pinch, whether it be a missing ingredient for a weeknight dinner or a pack of diapers. Customers told us sometimes the items they needed in a hurry didn’t meet the minimum, so we’re removing it, making it even easier for customers to get what they need when they need it.

Tom Ward, Senior Vice President of Customer Product

Express delivery is currently offered in nearly 3,000 Walmart stores, reaching nearly 70% of the U.S. population. It is one of several no-contact pickup and delivery options. The below options continue to carry a $35 minimum:

  • Pickup: Free curbside pickup that lets customers reserve the time and pickup location that’s most convenient for them.
  • Delivery: Orders from our store to a customer’s door with a per delivery fee of $7.95 or $9.95.
  • Free Delivery with Walmart+: Delivery as soon as same day – and other benefits – for a $98 annual or $12.95 monthly fee.

To get started, customers can go to or the Walmart app and search their ZIP code to see if Express delivery is offered in their area.

About Walmart
Walmart Inc. (NYSE: WMT) helps people around the world save money and live better - anytime and anywhere - in retail stores, online, and through their mobile devices. Each week, approximately 220 million customers and members visit approximately 10,500 stores and clubs under 48 banners in 24 countries and eCommerce websites. With fiscal year 2021 revenue of $559 billion, Walmart employs over 2.2 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity. Additional information about Walmart can be found by visiting, on Facebook at and on Twitter at

Frozen Food Review - Is There Anything Healthy In The Freezer Aisle?!

Walmart to launch in-home grocery delivery in three cities, starting this fall

Walmart on Friday announced plans for a new, in-home grocery delivery service that would allow the retailer to deliver items directly to a customer’s fridge or freezer, even when the customer isn’t home. The service, called InHome Delivery, works by way of smart entry technology combined with proprietary cameras worn by the delivery associates that let the customer closely watch the delivery take place.

As Walmart explains, the goal is to make it easier to shop for groceries online. Unlike packages, fresh, cold and frozen groceries can’t be left on the doorstep for hours.

That means customers have to take care to schedule grocery delivery for times they are home — and that’s not always convenient, because they may get home late at night, or have a sleeping baby they don’t want to wake, or don’t know their upcoming schedule, among other reasons. Or perhaps they just don’t want to or have time to deal with having to shop and put groceries away.

Walmart’s service would give them an alternative.

To use the InHome service when it becomes available, Walmart customers will shop online for groceries as they would normally, and then select the “InHome Delivery” at checkout and a day they want their order to arrive. At the time of delivery, the Walmart associate will use a smart entry device and will wear a camera device that Walmart describes only as proprietary technology.

This means customers don’t have to buy their own security camera system to take advantage of the service, as they would with Amazon’s keyless entry system, Key by Amazon, which requires customers have an Amazon Cloud Cam and a smart lock.

Walmart has not yet disclosed what sort of “smart entry” technology will be required — only that customers will be able to purchase a supported lock from Walmart InHome’s website. The smart lock function will work by way of a mobile app.

Customers can also watch the video of the delivery on their phone.

Above: Customer watching a delivery (mockup)

The service will initially launch this fall for more than 1 million customers across three cities: Kansas City, Missouri; Pittsburgh, Pennsylvania; and Vero Beach, Florida, says Walmart. It’s not detailing plans for a wider rollout at this time because — like many of Walmart’s new efforts — the company tests the technology and learns from feedback before deciding to make a service more broadly available.

This isn’t the first time that Walmart has tested keyless entry systems, however. The company in 2017 teamed up with smart lock maker August on a similar effort, where delivery pros could enter the home to drop off packages or put away cold groceries. Earlier this year, Walmart said the partnership with August had ended, related to Walmart’s ending of its work with delivery partner Deliv.

However, it’s likely the retailer also learned from these earlier efforts that customers are undeniably anxious about allowing people into their homes when they’re not around. On this point, Walmart notes that the delivery personnel will be Walmart-trained associates — not delivery pros from a third-party, like Deliv. These associates will learn how to organize food in the refrigerator as well as how to “enter customers’ homes with the same care and respect with which they would treat a friend’s or family’s home,” says Walmart U.S. eCommerce CEO Marc Lore.

They’ll also have worked with a Walmart store for at least a year before being allowed to take a grocery delivery job.

Walmart is on track to offer grocery pickup in 3,100 stores and same-day grocery delivery from 1,600 stores by year-end, it says.

Its move to leverage its brick-and-mortar footprint with an early focus on grocery pickup has allowed the retailer to familiarize customers with the process of shopping online for groceries from Walmart.

Amazon, by comparison, doesn’t have a unified grocery solution. Instead, it offers AmazonFresh in some markets; Whole Foods pickup and delivery in others (but not all); and in some metros, customers can order from local grocers through Prime Now. The lack of cohesion could end up being an issue for Amazon, as it’s not directing customers to a single place for everything grocery, as Walmart does with and its dedicated app.

Walmart’s InHome team is led by Bart Stein, who joined the retailer when it acquired his froyo startup Wim and team. At Walmart, he led Walmart’s Store No. 8 incubator effort called Project Franklin, now InHome. In five months, they had their first test ready — an example of how quickly Walmart is moving on its Amazon rivalry.

Walmart CEO Doug McMillon hinted that in-home delivery is only one aspect of simplifying online grocery that the company is addressing. Replenishment is another.

“What if we not only cover the last mile to customers’ homes but even the last few steps? What if we put their groceries away inside their kitchens or garages? And a step beyond that, what if they let us keep them replenished, keep them in stock, on the items they use all the time?,” he asked at the Walmart Shareholders meeting.

Following the initial launch, the company plans to learn and scale the service further. The company says, however, the service is not considered a pilot. The company plans to roll it out to other stores and customers over the coming year.

“Imagine keeping homes in stock like we do stores. Think of a pantry like a four-foot section,” said McMillon.


Food frozen does deliver walmart

Grocery delivery is becoming increasingly popular. Walmart now has its own grocery delivery service to compete with the others out there.

When you shop at Walmart, you often think of the low prices, but delivery fees can get expensive no matter where you shop. I recently placed an order with Walmart grocery delivery to share my experience with you — and to give you some tips for grocery shopping online.

In this article, I’ll share four things you need to know before you place a grocery delivery order with Walmart.

4 Things to Know About Walmart Grocery Delivery

Ordering groceries online saves you the time you’d normally spend driving to the store and wandering the aisles. Plus, you can save by comparison shopping and avoiding impulse buys at the store.

I’m going to walk you through the steps you need to take to complete a Walmart grocery order, and I’ll address how much delivery service will cost you.

Table of Contents

Each of these sections will give you the tools to decide if Walmart grocery delivery is right for you.

What Is Walmart Grocery Delivery?

Walmart grocery delivery lets you buy groceries online and, for a fee, get them delivered to your door. The delivery fee varies depending on whether you buy a delivery membership or pay per order.

When you place your order, a store associate will pick your items then contact a third-party partner who will deliver your groceries during a time slot that you select.

You can use this map on the Walmart website to find out if grocery delivery is available in your area.

In addition to delivery, Walmart also offers grocery pickup for free at many locations. Read our full review of Walmart grocery pickup here.

How Do I Get Groceries Delivered From Walmart?

Walmart grocery delivery works by sending your order to a store where an associate picks your items and then hands them off to a third-party driver who delivers your groceries to you.

Follow these steps to place your first Walmart grocery order:

1. Create a Walmart Account

To see if Walmart grocery delivery is available in your area, you’ll need to sign in or create an account at or in the Walmart app. You can download the free Walmart app for iOS or Android.

The steps are the same on any device, but the buttons may be in different places. On the website, click the “Sign in” button and enter your information to create or log in to your Walmart account.

Once you have a Walmart account you can use your credentials to log in on any device.

2. Choose Delivery and Your Time Slot

Once you’re logged in, you’ll see that Walmart defaults to grocery pickup, so you’ll have to switch it to delivery to see if the service is available in your area.

Click “Change” in the “Pickup from” box at the top of the page. A box will appear on the right side of the screen:  Select “Delivery” then “Add a New Address.” Enter your delivery address and any special instructions you have for a driver when they deliver to this address.

Walmart pickup and delivery options

If delivery is available at the address you entered, you’ll see “Delivery available” in green with a truck icon under the address.

If you plan to order right away, you should reserve a time slot now. Click “See times” near the top of the homepage.

Choosing a Walmart grocery delivery time slot by clicking on the see times button.

Make sure you have “Delivery” selected at the top, then choose the date and time frame when you want your groceries to arrive. The fee for delivery should be displayed next to each time window. Sometimes it will say “$0” because of a free trial offer.

3. Go Shopping

Now you can fill your cart! You can browse items by category or search the website to find your what you need.

Since Walmart is a superstore, you’ll be able to get items other than just groceries delivered to your door. Scroll through the “Pickup and Delivery” menu on the left to see all your options.

As you shop, you can “favorite” products by clicking the heart icon next to an item. You can click the “Add items from your favorites” button in your cart to get your basics taken care of fast.

Add items from your favorites button on the Walmart grocery delivery website.

When you find something you want, click “Add to cart” and adjust how many of that item you want to order.

Walmart doesn’t have coupons like some other sites, but you can look for items labeled “Rollback” for reduced-price items. Always remember to comparison shop between different brands and other stores to ensure you’re getting the best deal.

Once you’ve placed an order, you’ll be able to scroll down on the homepage to see items you’ve bought previously. These items are under a section called “Reorder Your Essentials.”

You can remove items from your cart by clicking the number of items and then selecting “Remove.”

Removing items from your Walmart grocery delivery cart.

After you’ve added everything you want to buy, click “Check out” at the bottom of your shopping cart. I needed a minimum order total of $35 to use Walmart delivery, but this minimum may vary depending on your address.

4. Place Your Order

When you click “Check out” you’ll be taken to the online equivalent of the candy rack next to the register. This is designed to tempt you into making an impulse buy.

You can avoid making these last-minute decisions by keeping your shopping list close by until you’ve completed your purchase. Click the “Continue to check out” button to finalize your order.

Checkout process for Walmart grocery delivery.

Confirm your delivery address at the top of the page. If you didn’t reserve a time or your time slot has expired, Walmart will prompt you to choose another date and time for delivery.

When choosing a time you’ll also see the delivery fee next to each time frame. If the time slot you chose is still valid, you’ll automatically move past this page and onto payment confirmation.

Enter your credit card information here if you don’t already have one on file. If you do have a card on file, select it and enter that card’s security code. You can add EBT information or any promo codes on this page, too.

Enter credit card payment information during Walmart grocery delivery checkout.

Finally, review your order. Confirm that your delivery address and timeframe are correct.

Below you’ll choose whether to allow the driver to leave your groceries at your door if you won’t be there to receive them. You can also give special instructions for dropoff. If you enter your mobile number and check the box below it, you’ll get texts about your order status.

Details and delivery instructions during Walmart grocery delivery checkout.

Check that the correct card is being used for this order. Now you can choose whether you’d like to allow substitutions.

Walmart promises that any substitute will be as good or better than the item you chose — at no extra cost. If you decide that you don’t like the substitution that’s been made, you can request a refund for it. If a substitution can’t be made, you won’t be charged for that item.

After that, you’ll choose your delivery fee preference. You can choose a Walmart grocery monthly membership, annual membership or pay-per-delivery fee.

Walmart+ membership pricing per month and per year.

As of this writing, Walmart is offering a 15-day free trial for its Walmart+ membership, but be sure to read the fine print before you sign up for any recurring charges.

If you already buy groceries at Walmart more than once a month, a membership may be worth it. But only you will be able to decide what’s right for your wallet.

You’ll find a full price breakdown of Walmart grocery delivery fees in the next section.

When you choose your delivery fee preference, you’ll see it reflected in the order details at the bottom of the page. You’ll the subtotal of your items, the delivery fee, taxes, promotional discounts (if you have any) and the order total.

Once you’re finished reviewing, click “Place order” and you’ll receive a confirmation email.

5. Receive Your Groceries

Depending on your communication preferences you’ll receive updates via text or email. Updates include your order confirmation, out-of-stock items and substitutions, delivery tracking and your final receipt.

Now you’ll need to be available to receive your groceries in the time frame you selected. If you opted to have the delivery person leave your groceries outside the door, you’ll still want to take your groceries in as soon as you can, because none of the items are insulated.

My order arrived slightly earlier than my chosen time frame. The quality of the food was mostly good: The yogurt I ordered was cold, but some of the produce was underripe.

Receiving Walmart grocery delivery on your doorstep.

How Much Does Walmart Grocery Delivery Cost?

Walmart’s grocery delivery costs differ depending on the type of membership you buy or if you choose to pay per delivery. If you want your order delivered in two hours or less, you can opt for Express Delivery for an extra $10.

Here are the delivery costs associated with each option:

Monthly Walmart+ Membership$12.95 monthly
Annual Walmart+ Membership$98 annually (about $8.17 per month)
Individual Delivery FeeRanges from $7.94 – $9.95 per delivery
Express Delivery Fee$10 extra regardless of membership status

I don’t typically shop at Walmart, so I chose the individual delivery fee of $9.95.

Tips are optional and separate from the delivery fee. Walmart does not automatically add a tip, but the email with your final receipt will ask if you’d like to give one. If you don’t tip, the next time you log in, you’ll be asked whether you want to tip on your recently completed order.

Walmart grocery pop up that shows the customer optional feedback and tipping from a grocery order.

Other than the delivery fee and tip amount, you shouldn’t have any additional charges.

As far as product prices go, Walmart has the best policy that I’ve seen. The superstore promises that you’ll always pay the same price as you would in-store.

If your groceries are packed and delivered on a different day from when you placed your order, Walmart will give you the lower price between the two days. Walmart also charges the lower price on substituted items.

When I placed my order, the total was $47.22. After weighted items were selected and two out-of-stock items were subtracted from my order, my final total was $33.85. The $9.95 delivery fee was the only charge I could have avoided by shopping in-store.

Pros & Cons of Walmart Grocery Delivery

Walmart grocery delivery is a reliable service that brings essentials right to your door. Still, there are some drawbacks to ordering your groceries online. Here are the pros and cons that I experienced from using Walmart grocery delivery:


  • Item Pricing: Walmart’s pricing policy is excellent. It gives you the lower price depending on the day you order versus when your items are packed and the lower price on substitutes.
  • Substitution Policy: Walmart lets you decide whether you’ll accept substitutes for each individual item in your order. You’ll also get an equivalent or better item for the lower price if there’s a substitute available.
  • Convenience: Walmart grocery delivery saves you time by doing the shopping for you. You can order from any device, receive updates and get your delivery without leaving your house. You may also be less tempted to make impulse buys. Plus, if you’re the parent of a small child, you don’t have that extra hassle of bringing them along or finding child care.
  • Same-Day Delivery: With Walmart’s Express Delivery, you can get your groceries in two hours or less once you’ve placed your order. You can also schedule your order in advance to receive it at a time that’s convenient for you. When I ordered, there were tons of time slots available the same day as well as several days ahead.


  • Delivery Fee: Whether you buy a Walmart+ membership or pay per delivery, there’s no getting around that extra charge. While it’s not the highest delivery fee I’ve seen, it’s enough to make you think twice.
  • Grocery Quality: While the groceries I received were generally in good shape, some of the produce was underripe.

Overall, I had a positive experience with Walmart grocery delivery. The website and app are both easy to use and let you customize your order slightly more than some of the other grocery delivery services Team Clark has tested.

Although some of my items were out of stock, the rest of my order arrived slightly earlier than I expected.

If you typically shop at Walmart more than once a month for groceries, you may benefit from Walmart+. But Walmart Pickup is free and you don’t have to get out of your car. Also, check to see if another membership you have, such as Amazon Prime, offers good prices on the items you want.

Have you used Walmart grocery delivery? Tell us about your experience in the comments below!

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I Tried Walmart's Grocery Pickup

Note: This story, written before the coronavirus pandemic, has been updated to reflect changes to Walmart's curbside pickup program.

I'm a very picky shopper, the sort who likes to scrutinize every item before it goes in the cart. In other words, I actually like going to the grocery store. What I dislike are the crowds, so the idea of ordering groceries online and picking them up at my convenience does have some appeal. I had never shopped for groceries at Walmart. Ever. But curiosity got the better of me, so I decided to try Walmart Grocery's free pickup service and find out what it's all about.

Related:Grocery Stores With Special Hours for Seniors and Other At-Risk Shoppers

Grocery Pickup During the Pandemic

Like other major grocers, Walmart has seen a dramatic spike in online orders for grocery pickup during the coronavirus pandemic. Here's what we know:

Curbside pickup is operating for existing orders, but good luck placing a new order. Walmart currently offers only a 48-hour window for scheduling pickups; previously, I could schedule a pickup a week in advance. On March 20, a search of 18 stores in the Austin, Texas, area yielded only one store with available slots for the following morning. But Walmart's servers were so overwhelmed that I couldn't select that slot — even though it showed up as available — and gave up after several tries. Searching Central Texas, I found an open slot at a Walmart in New Braunfels some 60 miles away.

Walmart stores are open for walk-in customers, but hours have been cut back to 7 a.m. to 8:30 p.m. nationwide to allow workers additional time to stock shelves and fill existing orders.

Stores open Tuesdays at 6 a.m. for customers ages 60 or older. Some Walmarts are also limiting the number of shoppers who can be in the store at one time. This is scheduled to last at least until April 28, according to a company news release.

Some grocery items will be limited, including: paper products, milk, eggs, cleaning supplies, hand sanitizer, water, diapers, wipes, formula, and baby food, according to the company website.

Choosing Your Store

Back in October 2018, when this was first written, only a few Walmart Supercenters in Austin offered grocery order pickup. These days, every Walmart in the area does, making it easy to find a store. Just plug your ZIP code into the site's search window in the upper right and you'll be presented with a list of all stores nearby, based on distance. I selected my closest option and got set to shop. Note: Walmart requires a $30 minimum on all pickup orders.

The Website and App

The Walmart Grocery website has a clean, modern design that will be familiar to anyone who has used or Your cart occupies the right edge of the screen, with your subtotal clearly displayed in large blue type at the bottom. On the Walmart Grocery app, your total is displayed right beside the cart icon in the upper right-hand corner of the screen. Desktop or mobile, the bulk of the page is devoted to browsing promotional items and staples such as milk, toilet paper, and produce. You can also shop for groceries by department or search for specific items, just as you would on Walmart's main site.

Shopping and Selection

Fresh fruits and vegetables are usually front and center at the grocery store, so I started my shopping by perusing the produce. In general, selection is pretty good — you'll find everything from artichokes to yellow squash — but there are limits. For instance, I found gala, granny smith, Fuji, and honeycrisp apples, but not other common varieties such as golden delicious or McIntosh. (I opted for a 6-pound bag of organic honeycrisps.) In the meat department, I found plenty of fresh beef, pork, and chicken, but couldn't find lamb or veal, while fresh seafood was limited to salmon, trout, and tilapia. Dairy and staples such as cereal were plentiful. I didn't find all the ingredients for a fancy Julia Child recipe or my favorite brand of Icelandic skyr, but I had no trouble finding my go-to groceries for the week.

Two Tests

One of the reasons I quit using grocery-delivery services was that frozen items such as ice cream almost always ended up more cream than ice. (Did I mention how hot it can get in Austin?) So I added a pint of Ben & Jerry's ice cream to my cart to find out whether frozen food would stay frozen. I also chose a bottle of red wine to see how Walmart would handle online liquor sales.

Placing the Order

Once you click the "Check Out" button, you'll be asked to log in to your Walmart account; if you don't have one, you'll have to create one. It was 12:30 p.m. on a Friday when I placed my order, and the soonest I could pick up my groceries was between 5 and 6 p.m. that afternoon. I wasn't in a big hurry, so instead I opted to pick up my groceries the next morning between 8 and 9. Next, I had to enter my personal info and provide a credit card (you have the option of saving your payment method as well), and opted for text-message updates about my order as well as email confirmation. Another nice touch: Walmart gave me until 1:45 a.m. Saturday to make changes to the order.

Note: With a surge in recent online orders for grocery pickup, your experience may differ.

Time Spent Shopping

Shopping online at Walmart took longer than it probably would have if I'd just shopped at the store itself. Browsing took about an hour, but I'll attribute that mostly my not being familiar with the site. If I were a regular user, I could have added all of my favorites with one click, speeding up the process significantly.

Oops (My Bad)

A couple of hours after I placed my order, I realized that I'd scheduled my grocery pickup for the same time as my dog's appointment with her veterinarian. Although I could access my order from the confirmation email and make changes to my grocery list, there was no option for changing my scheduled pickup time. That's a small but significant drawback, in my opinion. (Fortunately, I have a forgiving vet.)

Ping! Groceries Are Ready

At 7:58 the next morning, I received a text from Walmart, letting me know my order was ready when I was. A few seconds later, a similar email popped into my inbox. All I had to do was check in before I left the house. That's as easy as a tap on the app, but if you don't have a smartphone, you need to call Walmart to let them know you're on your way. The app displayed a map with the Walmart Supercenter where I was going, but to my disappointment, I couldn't tap it and get driving directions the way I could if I were using Google Maps, for instance.

The Pickup

It was impossible to miss the vivid orange signs in the Walmart parking lot marking the route to the grocery pickup zone. And just in case I missed those signs, the entire corner of the building where you pick up your order is also painted bright orange. Kudos to Walmart for this thoughtful touch. It was 8:15 a.m. and I was the only person in the pickup lot. I parked and waited maybe a minute before a door opened and a young sales associate came walking toward me, toting my groceries on a cargo cart. She greeted me with a smile — and a voucher for $10 off my next grocery order — then checked my ID to confirm my order (and allow my wine purchase) and helped me load the car. The whole process took maybe five minutes and was totally painless.

Note: With a surge in recent online orders for grocery pickup, your experience may differ.

The Unbagging: What I Liked

All of my groceries arrived in plastic grocery bags, except for a few bulky items such as seltzer and a whole salmon fillet. Everything I had ordered was in stock except some bagged greens, which were deducted from my order. Nothing appeared damaged, at first glance. The wine was swaddled in thick, padded kraft paper, the kiwis and bananas were firm and unblemished, the sweet potatoes solid, the clementines pristine. My cheese, yogurt, and almond milk all felt as though they had been refrigerated properly, but the ice cream had thawed to the consistency of somewhere between soft serve and milkshake.

The Unbagging: What I Disliked

The corn on the cob had clearly seen better days, the husks dried and tips withered, but once I'd peeled and trimmed the ends, it was surprisingly good for out-of-season corn. The honeycrisp apples were the only true disappointment. Most of the puny apples in the 6-pound bag were bruised to the point of being unappetizing, though still quite edible. This is the main reason I never buy bagged apples from any grocery store: They're frequently second-quality, small, and inevitably damaged in the journey from farm to store. I could have called Walmart to receive a refund, but frankly, it wasn't worth the bother for such a minor purchase. Had it been an expensive item like the pound of salmon or bottle of wine, you can bet I would have called customer service, though.

The Verdict: Thumbs-Up (Sorta)

Would I use Walmart's grocery pickup service again? I'll give it a qualified yes. For picky shoppers like me, the convenience is outweighed by the pleasure of choosing groceries myself, especially fresh produce. And I work from home, so I can shop pretty much whenever I feel like it. But if I were a busy parent juggling the daily commute, after-school activities, and daily errands, or someone with a disability that makes shopping difficult, there's no question that a service like this could come in handy. Worth noting: Walmart Grocery employees aren't allowed to accept tips, but you can pay it forward by leaving them positive feedback during the optional online review process.


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By Steven Melendez1 minute Read

This spring, Walmart will start a pilot program letting customers receive grocery deliveries to temperature-controlled smart coolers they can install on their porches or anywhere outside their houses that has a power outlet.

The boxes, provided by Tysons, Virginia, company HomeValet, have chilled compartments for frozen and refrigerated food, as well as a section for pantry-style groceries that can be stored at room temperature. They’re internet-enabled and designed to unlock when a courier approaches so that food can be stowed.

The HomeValet coolers should be able to let Walmart customers receive deliveries even when they’re not available to answer the door, said Tom Ward, Walmart’s SVP of customer product, in a blog post Tuesday.

“For customers, they don’t need to plan their day around when their grocery delivery will be made,” wrote Ward. “For Walmart, it presents an opportunity to deliver items 24 hours a day, seven days a week. While we don’t have plans to do 24/7 delivery today, it certainly has a nice ring to it.”

The pilot program will take place in Bentonville, Arkansas, where Walmart is headquartered.

Walmart is already the nation’s largest grocery retailer, and it offers unlimited grocery deliveries included with its Walmart+ subscription program, essentially its answer to Amazon’s massively popular Prime. In a few cities, the company had been offering deliveries to customer fridges, with couriers accessing homes via smart locks, but in most places where it’s offered, that’s been switched to delivering to just inside people’s houses or garages thanks to the pandemic, CNBC reports.


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