Geico customer service interview questions

Geico customer service interview questions DEFAULT

Geico Customer Service Representative Job

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Frequently Asked Questions

How do I contact GEICO insurance?

The contact number of Geico Insurance Company is 1-800-861-8380.

What is GEICO insurance company phone number?

Geico Insurance Company Contact Phone Number is : 1-800-861-8380. and Address is Remittance Center One GEICO Plaza Bethesda, Washington, USA. GEICO stands for The Government Employees Insurance Company.

What is GEICO's mailing address?

The GEICO main headquarters are in Maryland. GEICO Headquarters Address: 5260 Western Avenue, Chevy Chase, MD. 20815; use this address for mailing: One GEICO Plaza, Washington, D.C. 20076.

What is GEICO road service number?

Geico Emergency Road Service. Call 1-800-424-3426 (24/7) When calling the Customer Support number, you will hear the following automated respons. Take note of the options, especially which key to press in order to speak to a live person (if available).

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Geico Customer Service Interview Questions

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GEICO Customer Service Representative Interview Questions

7 hours ago Application. I applied online. I interviewed at GEICO (Poway, CA) in Oct 2021. Interview. Pretty basic, first I submitted an application, then received a call to set up a 30-40 minute phone interview of asking simple questions, describing the job and pay, my qualifications and describing past employment duties, biggest weakness etc.

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I have a phone interview for a customer service rep

9 hours ago Answered September 20, 2017 - Customer Service Representative (Former Employee) - Buffalo, NY. Initial phone "interview" is just asking about job history, no typical interview questions asked yet. The typical interview questions will come next at the face to face interview, before or after the role playing scenario.

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GEICO Customer Service Interview Questions Glassdoor

2 hours ago 33 GEICO Customer Service interview questions and 26 interview reviews. Free interview details posted anonymously by GEICO interview candidates.

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GEICO Interview Questions [Includes Best Possible Answers]

Just Now Say you want to grow your career in the insurance industry and feel GEICO is the place to do it. Mention you admire GEICO for being the second-largest private passenger auto insurer in the United States and one of the fastest-growing major auto insurers in the country.; Mention you are impressed with all the awards GEICO has won such as Best Employers for Women 2019, America’s Best Employers

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Questions and Answers about GEICO Interviews Indeed.com

7 hours ago I have a phone interview for a customer service rep position with Geico and I want to know if anyone can tell me what to expect with this interview and how long it will take. Also how many interviews must I complete before receiving an offer from the company? Is this position stressful or is it …

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Top 17 Geico Interview Questions & Answers [2021 Edition]

3 hours agoGeico Interview Questions & Answers. Geico is the 2nd biggest auto insurance company in the US. They have millions of customers and thousands of customer service representatives around the country. While they didn’t make the list of 100 best employers in the last years, they are generally considered a decent place of work for sales and

Estimated Reading Time: 8 mins

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Top 20 GEICO Interview Questions and Answers [2021

1 hours ago If you are looking for a salesperson or customer service representative, it can be a good starting point. Contact: [email protected] Recent Posts. Top 20 GEICO Interview Questions and Answers [2021] Top 20 USPS Interview Questions and Answers [2021] Top 20 Marketing Interview Questions

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Contact Us For Insurance By Phone GEICO

(888) 532-5433

9 hours ago With just a few clicks you can access the GEICO Insurance Agency partner your boat insurance policy is with to find your policy service options and contact information. Read more Call us at (888) 532-5433 to make changes to your life insurance policy.

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How To Contact Us ~ Customer Service Information GEICO

3 hours ago For quicker service, use geico.com or GEICO Mobile. Text with an agent about your auto policy. We can help you update your billing info, edit your coverage, make changes to your policy, and more. Please note, we can't answer any questions about claims or other products.

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Geico Interview Questions And Answers

Just NowQuestions and Answers about GEICO Interviews. View all questions about GEICO I have a phone interview for a customer service rep position with Geico and I want to know if anyone can tell me what to expect with this interview and how long it will take.

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GEICO Customer Service Representative Interview Questions

6 hours ago 536 GEICO Customer Service Representative interview questions and 470 interview reviews. Free interview details posted anonymously by GEICO interview candidates.

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GEICO Customer Service Phone Number (800) 8413000, Email

4 hours agoGeico customer support has a help center with answers to the top customer questions. Geico help page also has an express service section where you can get your ID cards, policy documents, add or replace a vehicle, go paperless, or make a payment. You can access the Geico online chat in the help center that is shown at the bottom-right corner.

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Geico Customer Service Interview Questions And Answers

7 hours ago 15 Customer Service Interview Questions (With Sample Answers) August 20, 2020 Customer service representatives must have a specific set of skills and qualifications to perform their jobs well and be able to communicate that during an interview.

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GEICO Hiring Process: Job Application, Interviews, and

7 hours ago Initial Phone Interview. As an applicant who meets the qualification of a GEICO job opening, you will be contacted directly to set your mind prepared for a phone interview which usually lasts for 15-30 minutes. You might be called on the phone or sent an email to schedule your appointment with probably a Human Resources representative.

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Geico Scenario / role play interview : Insurance

6 hours ago I have done various assessments and phone interviews. Next I am going in for a face to face interview that involves role plays and scenario questions. I would love any advice from anyone that has been through this from Geico or any adjuster that can give me insights on …

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GEICO Interview Questions Glassdoor

9 hours agoGEICO interview details: 3,524 interview questions and 3,081 interview reviews posted anonymously by GEICO interview candidates. Interviews for Top Jobs at GEICO. Customer Service Representative (492) Management Development Program (223) Auto Damage Adjuster Trainee (206)

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What It's Like Working in Customer Service at GEICO

3 hours ago Our professional Service Representatives answer questions, handle requests, and fulfill GEICO's promise to be there for our policyholders. See what it takes

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Geico Interview Questions And Answers exams2020.com

6 hours ago I interviewed at GEICO Geico interview questions and answers. Interview. After applying online, recruiter will contact you and ask you to submit a file for several behavioral questions. 3. Speak with recruiter regarding video interview and answer any further questions they may have. 4. On-site role-play interview Geico interview questions and answers.

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Geico Assessments & Hiring Process Preparation 2021

Just Now Securing a job with Geico’s non-customer-focus area can take anywhere from three weeks to one month. Initial Phone Screening. The initial phone screening will acquaint Geico with the applicant and vice versa. The questions will concentrate on the applicant’s resume and overall background.

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🐍GEICO Interview Process GEICO Hiring Process GEICO

3 hours agoGEICO Interview Questions Inside In this video, I describe my experience in the GEICO interview process. Some people may refer to this at the GEICO Hiring

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GEICO Customer Service Representative Interview Questions

9 hours ago 537 GEICO Customer Service Representative interview questions and 471 interview reviews. Free interview details posted anonymously by GEICO interview candidates.

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Top 25 Phone Interview Questions (Example Answers Included)

5 hours ago The exact nature of the phone interview questions can vary depending on the job. However, certain ones are incredibly common, mainly because they serve as solid introductions to your general capabilities. So, let’s get down to it. Here are the top ten phone interview questions candidates commonly encounter, regardless of the role: 1.

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Line Hiring Process GEICO Careers

3 hours ago We will accept one application and consider you for all current customer contact openings. Applicants for our sales, customer service, and claims roles should expect to hear back within 24 hours. Most successful applicants for sales, service, and claims roles complete the hiring process and recieve a job offer within 2-3 days, on average.

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Corporate Hiring GEICO Careers

8 hours ago This interview could last 30-60 minutes. Successful candidates may be invited for additional round(s) of interviews. These may be conducted via phone, video/virtual or on-site depending on the position. Some candidates may be asked to complete job-specific skills assessments prior to an office visit or during an on-site interview.

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GEICO Careers Jobs Insurance Adjuster Training

3 hours ago After that phone interview there is another assessment:-The Caliper Test: This one is a sixteen minutes assessment which is a lot harder. If you have heard about the Caliper Test, then you know about how this second assessment is done at GEICO. THE SECOND INTERVIEW: After you pass the first interview, there comes another interview.

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GEICO Interview Questions Glassdoor.co.nz

2 hours ago I applied online. The process took 3 weeks. I interviewed at GEICO (Lakeland, FL (US)) in June 2020. Interview. I applied online and received an email a couple of days later for the multi tasking test. Relax, focus and you will do fine. Next I received an invite for q phone interview. Spoke to an Hr lady who ask me some behavioral questions.

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Geico Assessment Test Answers saraharpminter.org

3 hours ago [DOWNLOAD] Geico Assessment Test Answers HOT. After that you do a video interview with a hiring manager answering further questions. Multiple step interview , it was a phone interview at first then, caliper personality assessment test, then an in person interview The Caliper Assessment Tests form a detailed picture of your qualities, abilities and perspectives.

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GEICO: Read reviews and ask questions Handshake

1 hours agoCustomer Service and Work Ethics above all is the mantra of GEICO. Managers are required to work their way up the ladder, learning how to balance efficiency with time, anticipating customer's need, and provide a comprehensive solution. GEICO operates a fine margin between revenue and cost. In my

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Geico Auto Damage Adjuster Assessment Test Answers

Just Now The Geico assessment test is considered tough and you need to prepare for it. The assessment test varies according to position. For sales and customer service positions, the assessment focuses more on your reading comprehension, typing, and computer skills, as well as your ability to multi-task. When dealing with claims and auto damage, you are

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Hiring Process GEICO Careers

6 hours ago SALES, SERVICE, CLAIMS & AUTO DAMAGE. IT, LEADERSHIP PROGRAMS & CORPORATE. Advancing through the GEICO hiring process is based upon business need, passing pre-employment tests and/or assessment (s), interview evaluations and background checks. Steps in the process and length of time may vary depending upon the location and position.

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GEICO Hiring Process, and Assessment Practice

1 hours ago As of 2019, GEICO insures over 28 million vehicles across the country and employs 40K+ associates. The company offers a wide range of career opportunities ranging from sales, customer services, and claims to IT, legal and marketing. GEICO’s Recruitment Process. GEICO is continually looking for candidates to join their team.

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Customer Service GEICO Careers

5 hours agoCustomer Service Agents work in a fast-paced environment where they take incoming phone calls to help customers by providing full service insurance advice. GEICO Customer Service Agents assist policyholders by answering billing questions, making policy changes and giving recommendations to ensure all of our policyholders needs are met.

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GEICO Employment and Reviews SimplyHired

1 hours ago Find out what life is like at GEICO, then browse jobs and apply today! Customer Service Representative Fredericksburg, VA Jul 27, 2012. during my phone interview they said a couple of hours would be needed, which to me means 2-3 at the max! Nowhere near 11 hours! They claim to be the "low cost provider" yet they give us numerous

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Geico Auto Damage Adjuster Assessment Test Answers

7 hours agoGEICO Employment Test is in Questionnaire Format Posted on Feb Once your online application is assessed you will be invited to sit the pre employment test as the next step in the screening process. Do not worry too much about the pre employment test, as GEICO wants people to do well and offers classes before the real test. The process took 3 days.

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Geico role play interview justlight.net

2 hours ago J'ai passé un entretien à GEICO (Fredericksburg, VA (États-Unis)) en novembre 2019. Everything you need to say is on the screen! Find 7 answers to 'I have a phone interview for a customer service rep position with Geico and I want to know if anyone can tell me what to expect with this interview and how long it will take. Interview.

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Geico Auto Damage Adjuster Assessment Test Answers

4 hours agoGeico Interview Questions & How To Get A Job Tips. I Wanted This Test To Be The Same Thing And Because Of This Study Guide, It Was Claims Adjuster Study Guide — Customer The Claim Adjuster Guide Has Been A Huge Help In Preparing For The Adjuster Exam. I Highly Recommend The Guide.

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Customer Service Representative Interview Questions

1 hours ago When answering this interview question, describe your customer service skills in a manner that emphatically communicates this: you always provide great customer service, to customers of all types (pleasant ones, and difficult ones too). And note that you always do it …

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Geico Customer Service Representative Job Now Hiring

8 hours agoCustomer ServiceGEICO Careers. Posted: (4 days ago) Dec 16, 2020 · Customer Service Agents work in a fast-paced environment where they take incoming phone calls to help customers by providing full service insurance advice. GEICO Customer Service Agents assist policyholders by answering billing questions, making policy changes and giving recommendations to ensure all of our policyholders

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Top 20 Geico InWPS Office.edited.docx Top 20 GEICO

9 hours ago Top 20 GEICO Interview Questions and Answers GEICO is one of the biggest auto insurance companies in the United States. It is ranked second and has a pretty large number of customer representatives throughout the States. GEICO can be a good starting point if you are looking for a salesperson or customer service representative job. Here are some of the questions that you …

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Geico Claims Representative Job Description Now Hiring

Just Now Posted: (2 days ago) Customer Service Agents work in a fast-paced environment where they take incoming phone calls to help customers by providing full service insurance advice. GEICO Customer Service Agents assist policyholders by answering billing questions, making policy changes and giving recommendations to ensure all of our policyholders

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All Opportunities GEICO Careers

5 hours ago So many careers. so many interests. Whether you're a college graduate or an experienced professional, GEICO is hiring in a variety of career tracks and offers a supportive workplace that encourages success.

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20 Best geico customer service jobs (Hiring Now

9 hours ago 29 geico customer service jobs available. See salaries, compare reviews, easily apply, and get hired. New geico customer service careers are added daily on SimplyHired.com. The low-stress way to find your next geico customer service job opportunity is on SimplyHired. There are over 29 geico customer service careers waiting for you to apply!

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Frequently Asked Questions

How to answer geico customer service representative interview questions?

Use our examples below when you want to coach team members to: Justify their choice to disqualify or move a candidate to the next hiring stage. Examples: ✓ “I don’t think we should move forward with the candidate at this point, as they lack experience in XYZ software which is a must-have for this role.”

How is the hiring process for geico different?

Geico categorizes their hiring process by position. This means that job seekers applying for positions in sales, auto damage, claims, and customer service will have a slightly different interview process than those applying for positions in corporate, technology, and leadership programs.

How to contact a geico life insurance agent?

Helpful life insurance agents, who can assist The Customer in servicing The Client's policy, are just a phone call away. GEICO's' experienced agents can help The User of Website with any paperwork and to manage The Client's policy. Call GEICO if The Customer have any questions about this valuable coverage.

Do you need a geico account to use geico express?

You can also use GEICO Express Services to take care of your most common insurance transactions, with no login required, including adding a vehicle. How do I make a payment? Making a payment is easy. GEICO Express Services can help you make a payment with no login required. Looking for another option?

Sours: https://www.webcontactus.com/geico-customer-service-interview-questions/
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If you are looking for geico customer service phone interview questions, simply check out our links below :

1. GEICO Customer Service Representative Interview Questions

https://www.glassdoor.com/Interview/GEICO-Customer-Service-Representative-Interview-Questions-EI_IE270.0,5_KO6,37.htm
GEICO Customer Service Representative Interview Questions
Not to bad, easy questions, informational, prior experience is a must. Explain about yourself and how you would be a good asset to the company.

2. GEICO Customer Service Interview Questions | Glassdoor

https://www.glassdoor.com/Interview/GEICO-Customer-Service-Interview-Questions-EI_IE270.0,5_KO6,22.htm

Not to bad, easy questions, informational, prior experience is a must. Explain about yourself and how you would be a good asset to the company.

3. I have a phone interview for a customer service rep position …

https://www.indeed.com/cmp/Geico/faq/i-have-a-phone-interview-for-a-customer-service-rep-position-with-geico-and-i-want-to-know-if-anyone-can-tell-me-what-to-expect-with-this-interview-an?quid=1b6hnf7ig5n8vdrl

Expect 1 telephone interview, 2 in-person interviews including a phone assessment. Yes it …

5. Top 17 Geico Interview Questions & Answers [2021 Edition]

Geico Interview Questions & Answers

Do you like to set goals for yourself in the job? Imagine that a customer complains about the service they received from you. What will you do? How do you …

6. Line Hiring Process | GEICO Careers

https://careers.geico.com/us/en/line-hiring

Initial Phone Interview · If you meet the qualifications for one of our current openings, we’ll contact you directly to set up a phone interview which could last …

7. Geico Customer Service Interview Questions – webcontactus …

https://www.webcontactus.com/geico-customer-service-interview-questions/

28 GEICO Interview Questions (with Answers) · 1. How do you like to be recognized for your accomplishments? · 2. How do you feel globalization has affected the …

8. 28 GEICO Interview Questions (with Answers) – MockQuestions

https://www.mockquestions.com/company/GEICO/

GEICO Interview Questions · 1. How do you like to be recognized for your accomplishments? · 2. How do you feel globalization has affected the Insurance industry?

9. GEICO Interview Questions & How to Get a Job Tips

GEICO Insurance Interview Questions & Tips

Some common questions include: “Can you describe a time you went above and beyond expectations?”, “What are some of your career goals?”, “Have you ever been a …

10. Geico Customer Service Interview Questions, Jobs EcityWorks

https://www.ecityworks.com/geico-customer-service-interview-questions

548 GEICO Customer Service Representative interview questions and 482 interview reviews. Free interview details posted anonymously by GEICO interview …

11. Geico Assessment Tests & Hiring Process Preparation – 2021

Geico Assessment Tests & Hiring Process Preparation – 2021

Auto Damage; Claims; Corporate & Technology; Customer Service … fifteen-to-thirty-minute phone interview while non-customer-oriented jobs will have a …

12. 23 Customer Service Interview Questions – Help Scout

https://www.helpscout.com/blog/customer-service-interview-questions/

Divide these 23 customer service interview questions among your hiring team, … there wasn’t a clear policy to use and you needed to make a judgment call?

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Categories G CsSours: https://cs-directory.com/geico-phone-interview-questions/
7 Customer Service INTERVIEW QUESTIONS and Answers

Geico Interview Questions & Answers

Geico is the 2nd biggest auto insurance company in the US. They have millions of customers and thousands of customer service representatives around the country. While they didn’t make the list of 100 best employers in the last years, they are generally considered a decent place of work for sales and customer service people.

The hiring process consists typically in an online application (pretty straightforward), online assessment of your typing and critical thinking skills (most people will pass), and then an interview in one of the branches of Geico (more than 150 around the country).

Let’s have a look at some questions they will ask you in your face to face interview, the last hurdle you have to pass before getting the job.

 

Why do you want to work for Geico? Why not one of our competitors?

Try to show some positive associations you have with their brand. Maybe you have a great experience with one of their sales representatives, on the phone or in person. You had the feeling that they were transparent and honest with you, and the price for the insurance of your beloved car was reasonable. Even better, you had an accident (minor one), filled for an insurance claim, and they sorted everything out quickly, and you got everything covered.

You can also refer to their brand building activities, entertaining marketing campaigns and ads, and the way the company presents itself to the outside world. You find it more appealing than the presentation of other insurance giants. That’s the reason why you decided to apply with Geico, and not one of their competitors.

Another alternative is referring to their core values and principles they try to promote in the workplace–feeling of community, diverse teams, fair and rewarding system of bonuses for everyone in the company.

They should feel that you did Geico is your first choice, and that you didn’t choose them only because you couldn’t find a better offer at the moment.

 

Can you please tell us more about your working experience?

You should talk mostly about relevant experience–if you have any, of course. Basically anything you did in sales and customer service is a relevant experience.

Try to focus on the good things–what you did in your former jobs, lessons you learned and how they prepared you for the job with Geico, things you achieved in the company–either for your employer or for the customers.

Lack of experience isn’t a showstopper though, since Geico runs a decent training program for all new hires. As long as they see that you have good communication skills and motivation to learn, they won’t consider your lack of experience as a huge disadvantage.

Why did you leave your last job or consider leaving your present job?

The key is to explain something you didn’t find in your last job, but can realistically find in your new occupation, while working for Geico. Maybe you didn’t feel appropriately rewarded for your effort in work. Or you did not like the working culture, or could not benefit from a huge and established brand in your sales efforts.

If they terminated your contract, you should also be honest. Do not blame the others, and admit making a mistake. Surely, you made a mistake, and had to go because of it. But you learned your lesson, and do not plan to repeat the same mistakes while working for Geico.

Special tip: We have also a separate article with 7 sample answers to “Why did you leave your last job?” interview question. Check it out if you aren’t sure what to say.

 

Do you like to set goals for yourself in the job?

All things are quantified and monitored at Geico. They took the micromanagement to the extreme, having a metric for everything. Hence you should love goals–whether you set them for yourself, or someone else set them for you in job.

Ensure the interviewers that goals aren’t stressful for you. On the contrary, it is nice to have a target, something you can aspire to, a benchmark you can try to meet or exceed each month. And you do not mind reporting and monitoring either, since you understand that the devil is in the detail, and numbers and statistics help you to identify areas for improvement.

That’s the attitude they seek in a good job applicant at Geico, because that’s they way they do the business and treat their employees.

 

Imagine that a customer complains about the service they received from you. What will you do?

Ensure the interviewers that a quality customer service is your first priority. Therefor you will cautiously listen to the customer, trying to identify the core of the problem. Maybe you made a mistake, and maybe they just misunderstood something.

Anyway, you will calmly listen and try to address their complaint–without emotions, focusing on the solution of the problem.

What’s more, you will try to learn from the situation, so when you experience a similar situation with another customer, you won’t repeat the same mistake. You will know how to do things better.

 

How do you handle rejection and negativity?

You won’t hear only words of praise in your job. Some people will be upset, and many will reject your offer. That’s the way it goes in any customer service or sales job. Ensure the interviewers that you have realistic expectations about the work ,and count with negative aspects of the job.

First and foremost, you understand that people do not reject you. They reject your offer. That’s a fundamental difference, though a tough one to get our head around.

Secondly, you know that a sales job is no walk in the part. You will hear “no” more often then yes, and some people will hang up as soon as you introduce yourself. But you also know that sales is a game of numbers. If you are persistent in your efforts, and continue calling customers, or meeting them in person, the sales will come–sooner, or later.

This is a mindset they seek in each good job applicant, and you should do your best to demonstrate it in an interview.

 

What are your salary expectations? Do you prefer fixed salary, or sales commissions?

Another question of  your attitude. Do you look for a comfy chair and an easy ride with a guaranteed juicy paycheck at the end of each month? Or do you seek a position that will challenge your intellect and sales skills, and allow you to earn $5K or more monthly, if you try hard and reach the goals set by your managers?

Geico is a big corporation, and they have processes in place for everything. In some jobs (Local Agent) you’ll be paid entirely on a commission basis, and in some other jobs it will be a combination of the two. But they won’t change the way they do their business just because you may prefer some different model…

Ensure them that you want to deliver results–and be rewarded accordingly. Hence you do not mind being paid on a commission basis, as long as the commissions are transparent and goals are realistic. You spire to become one of the best salesmen in the region. With such an aspiration nothing but commission-based remuneration makes sense.

 

Other questions you may face while interviewing for the job at Geico

  • What motivates you the most in work?
  • Describe a situation when you you used your competitive edge to beat a competitor.
  • Tell me about a time when you went above and beyond for a customer.
  • Why do you think you are qualified for this position?
  • Tell us about a time when you had to comply with a policy or procedure you did not agree with?
  • How to you feel about working outside of standard working hours?
  • Sell me this pen (role play).
  • Tell us about a time when you had to meet a tight deadline.
  • Describe a situation when you felt overwhelmed with work.
  • ….

* Special tip: If you are not sure how to answer the questions, or experience interview anxiety, have a look at our Interview Success Package. Up to 10 premium answers to 31 tricky scenario based questions (+ more) will help you streamline your interview preparation, outclass your competitors, and eventually get this great job with Geico. Thank you for checking it out!

 

Final thoughts, next steps

Job interviews at Geico belongs to interviews with average difficulty. You may face a variety of challenges during the hiring process, including behavioral questions, role play, or an online assessment of your critical thinking skills. This is not easy.

On the other hand, the competition isn’t particularly high, and the same can be said about the expectations of the hiring managers. What’s more, the interview process is relatively predictable, and you can find a lot of information online, which makes it easier to prepare.

Do your research, both about the company and the interviews, and try to prepare a short answer to each question from our selection. If you prepare in advance, you should make it and get a job with Geico. I wish you good luck!

Matthew

* You can also download the list of questions in a one page long PDF, and practice your interview answers anytime later, even when offline:

May also help you:

Matthew Chulaw

Matthew Chulaw

Matthew has been working in international recruitment since 2008. He helps job seekers from all walks of life to pursue their career goals, and to prepare for their interviews. He is the founder of InterviewPenguin.com website.

Matthew Chulaw

Latest posts by Matthew Chulaw (see all)

 

 

Sours: https://interviewpenguin.com/geico-interview-questions-answers/

Customer service interview questions geico

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🐍GEICO Interview Process - GEICO Hiring Process - GEICO Interview Questions for insurance adjusters

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