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Towing service to the rescue, if your car needs help.
Lockout service to reunite you with your car.
Fuel delivery is just a call away. No walking needed.
Flat tire change to get you on your way.
Battery jump start for those days a tired battery needs a little help.
For roadside assistance, please call us toll free @
Please register for your Pep Boys Auto Club Membership by filling in the information below.
You must wait 72 hours after your purchase date to complete this form.
Your Auto Club benefits are not active until you have completed this form.
Registration must be completed within 30 days of your purchase date.
For roadside assistance, please call us toll free @
Contact of Pep Boys customer service (phone, email)
Contact Pep Boys: Find below customer service details of Pep Boys, including phone and email. Besides contact details, the page provides a brief overview of the automotive parts retailer and its services. Reach the Pep Boys customer service below for complaints, queries or feedback.
West Allegheny Avenue
Phone: PEP-BOYS ()
Phone: (Rewards program)
About Pep Boys
Pep Boys is a leading automotive aftermarket brand in the US, dealing mainly with tires, parts, automotive maintenance and repair. Founded in , Pep Boys operates over 7, service bays in over locations across 35 states. Part of Icahn Enterprises Holdings, Pep Boys currently employs some 20, professionals.
Locate a Pep Boys store nearest to your address here. You can even fix an appointment at your preferred Pep Boys location directly on the website. Services offered at Pep Boys locations include oil changes, alignment, engine diagnostic service, brake inspection, fluid exchanges, A/C services, heating & cooling, fleet services, battery test, flat tire repair, car audio installation, aftermarket electronics, to name a few. At the Pep Boys Speed Shops you can find an assortment of branded parts, from internal engine parts, tires to fashion accessories. Brands that can be found include Edelbrock, K&N, ARP, Moroso, Holley, and Accel.
You can now shop for tires directly on the Pep Boys website using Visa, MasterCard, American Express, Discover and PayPal. You can shop tires by vehicle, size, brand or type. You can order your tires online and pick same at any of the nearest store. Other products that can be shopped online include batteries, motor oil, floor mats, seat covers, travel accessories, radar detectors, stereos, GPS & navigation products, backup & Dash cameras, brake kits, jump starters and hand tools. There is a Sale section for those looking for massive discounts.
Products can be returned within 30 days of purchase date. It must be returned in its original condition. If you are a frequent visitor to Pep Boys stores, register for the Rewards program to earn credits for every purchase. You can track your balance online and even redeem them for new purchases. Members also receive exclusive offers and discounts. For more information or queries on store locations, online shopping, refund, cancellation, warranty, or others, reach the Pep Boys customer service.
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Contact Pep Boys Customer Service
Pep Boys Phone Numbers and Emails
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Pep Boys Contact Information
Corporate Office Address:
The Pep Boys
West Allegheny Avenue
Other Info (opening hours):
Monday - Friday: 7 AM - 11 PM (EST)
Saturday - Sunday: 8 AM - 8 PM (EST)
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Pep Boys Rating Based on Reviews
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Summary of Pep Boys Customer Service Calls
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Pep Boys Customer Service?
Payments and Charges Question:
- “Pay my bill”
- “Issue about car repairs from car recall wiork refused by Bob manager”
- “To complaint about their poor service”
- “Customer service & corporate policy”
- “Lost card”
- “Rea e lost card”
- “I loss my pepboys creditcard”
Product/ Service Question:
- “Commercial account”
- “I can't find my account number”
Request for Information Question:
- “Employy question”
- “About my job application?”
- “My daughter was like to about a tire”
Shipping and Delivery Question:
- “To get the damage paid for from an oil change I received from your company”
- “I never received my rebate card.”
- “Where is my rebate”
- “As a recent former employer of pep boy i need my last check stub and need to know when my insurance expires”
Return/ Replace Question:
- “They kept my truck overnight for changing 2 tires and I got suspended from my job”
- “I am still wsiting for oil chsnge for 4 hours”
- “Dispute letter I wrote”
- “Mechanic negligence”
To read more: https://www.pepboys.com/customer-care/policies/shipping
To read more: https://www.pepboys.com/customer-care/policies/terms
To read more: https://www.pepboys.com/customer-care/policies/privacy
To read more: https://www.pepboys.com/customer-care/faq
Oil Change, Car Repair, Rebate
Coupon, Website, Oil Change Coupon
Pros: Convenient location, Comfortable waiting room, Price, Good service, Personel
Cons: Customer service, Poor service provided, Poor service, Attempt to overcharge, Un-skilled mechanics
Icahn Enterprises, Just Brakes, Mathis Tire, Icahn Automotive, ACF Industries
Pep Boys Manny Moe Jack is a public company that was founded in The company is headquartered in Philadelphia, Pennsylvania. It specializes in specialty retail and automotive repair. It provides auto parts and different services related to vehicles. The tagline of the company is: "Parts, service, and so much more". Pep Boys is actually the chief automotive aftermarket chain in the United States. The company operates in 36 states and Puerto Rico. It has a lot of stores and service bays. What is interesting is that a very long time one of the Pep Boys were depicted with a cigar in the mouth but in the s the cigar was took away in the support of anti-smoking campaign.
Pep Boys is ranked out of in Service Centers and Repairs category
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American automotive aftermarket service chain
Not to be confused with Pet Shop Boys.
Logo used from to present
|Industry||Automotive maintenance and repair and tires|
|Founded||August1, ; years ago() (as Pep Auto Supply)|
() (as Pep Boys)
|Founders||Maurice (Moe) Strauss|
Emanuel (Manny) Rosenfeld
W. Graham (Jack) Jackson
|Headquarters||Philadelphia, Pennsylvania, U.S.|
Number of locations
|Brian Kaner (CEO)|
|Products||Auto service and tires|
Number of employees
Pep Boys is an American automotive aftermarket service chain. Originally named Pep Auto Supply, the company was founded in Philadelphia, Pennsylvania, in by Emanuel "Manny" Rosenfeld, Maurice "Moe" Strauss, W. Graham "Jack" Jackson, and Moe Radavitz. Pep Boys is headquartered in the Philadelphia neighborhood of Allegheny West.
The company provides name-brand tires, automotive maintenance and repair, and fleet maintenance and repair to customers across the United States. As of , the company operated more than 9, service bays in 35 states and Puerto Rico and the Pep Boys Mobile Crew service trailer, which offers automotive maintenance on location.
The original "Pep Boys" were Emmanuel "Manny" Rosenfeld, Maurice "Moe" Strauss, Graham "Jack" Jackson, and Moe Radavitz, four friends who, in August , chipped in $ apiece to open a single auto parts store. They dubbed it Pep Auto Supply Company after noticing a shipment of Pep Valve grinding compound on the shelves.
The name of the company emerged in pieces. "The Pep Boys" came from a policeman who worked near the store: Every time the officer stopped a car for driving without lights during nighttime hours, he would tell the driver, "Go see the boys at Pep" for a replacement oil wick, which was what they used as automotive headlights before the switch to electrical headlamps.
A few years later, on a trip to California, Moe Strauss noticed that many successful West Coast businesses used their owners' first names. One he liked in particular was a dress shop called "Minnie, Maude and Mabel's". As soon as Strauss returned to Philadelphia, the company's name was officially changed to "The Pep Boys – Manny, Moe & Jack". Radavitz had cashed out the previous year and was no longer a partner.
Shortly after, the partners commissioned the Manny, Moe and Jack caricatures that still serve as the company's logo. When Jackson left in , his caricature was replaced with that of Moe's brother, Isadore (Izzy) Strauss. In , Izzy Strauss left to form his own auto supply business in Brooklyn, Strauss Stores, which later merged with Roth & Schlenger Home and Auto to form R&S Strauss, the ancestor of Strauss Discount Auto, later known as Strauss Auto, which closed its doors on June 4,  The company name's reference to "Jack" remained unchanged. No further changes were made to the logo until , when Manny's cigar was removed.
The Great Depression struck in , but Manny and Moe had not incurred business debts other than reasonable mortgages on store properties. Pep Boys was thereby insulated from the severe downturn that destroyed so many other businesses. Although unemployment rates reached 40 percent in some areas, Manny and Moe did not lay off employees or cut salaries during the Depression. In , Manny's brother, Murray Rosenfeld, opened the first West Coast Pep Boys store as part of a separate company named The Pep Boys - Manny, Moe & Jack of California and managed the Western operations. Within three years, Pep Boys of California had opened 11 stores.
In , Pep Boys went public, and Manny Rosenfeld became the company's first corporate president, a position he held until his death in Shortly after Manny's death, Moe Strauss took over and served as president from to and remained chairman of the board of directors until his death in In , Mitch Leibovitz became the first non-founding family member to be named company president. Manny's grandson, Stuart Rosenfeld, Pep Boys' vice president of distribution, is the only founding family member currently in company management. The Strauss and Rosenfeld families continued to control approximately one-fifth of the company's stock until the early s.
By , the number of Pep Boys stores grew to Service bays and service managers were added to each store. In the s, all stores had self-serviced merchandising and a computerized inventory system was in use.
In the s, came aggressive growth. Pep Boys moved to the New York Stock Exchange and enjoyed rapid expansion with the introduction of the "supercenter." The store count grew to more than and the company had more than 3, service bays. It generated more than $2 billion in annual sales.
In the s, growth continued with the opening of stores in Puerto Rico.
In January , Mitch Leibovitz announced his retirement. Larry Stevenson, from the Canadian book retailer Chapters, was named CEO later that year and served until pressured by the company's two largest shareholders to resign in July In March , Jeffrey C. Rachor was named CEO.
The following year, Pep Boys Chief Operating Officer Michael "Mike" R. Odell became Interim CEO with the resignation of Jeff Rachor. In September , Odell was named CEO.
In October , Pep Boys acquired tire retailer Florida Tire. The acquisition gave Pep Boys ten service and tire centers in the Orlando market.
In March , Pep Boys acquired seven stores from tire retailer Big O Tires. The acquisition gave Pep Boys service and tire centers in Washington state, in the Pacific Northwest. In May , Pep Boys acquired tire retailer Big 10 Tires. The acquisition gave Pep Boys an additional 84 service and tire centers in Alabama, Florida, and Georgia, including concentrations around Atlanta and Orlando. In June , Pep Boys acquired seven locations from automotive repair company My Mechanic. The acquisition gave Pep Boys additional locations in the Houston, Texas metropolitan area.
In January , Pep Boys announced that it had agreed to be acquired by The Gores Group, a Los Angeles-based private equity investment company, for $15 per share, or approximately $1 billion. But four months later, in May , it was announced that the deal had fallen through. In September , Pep Boys acquired 18 Discount Tire Centers in Southern California, enabling the company to boast, "Seventy-five percent of Los Angeles-area residents now live within three miles of Pep Boys." In September , Mike Odell resigned as president and CEO and John Sweetwood became Interim CEO.
In June , Scott P. Sider, group president of Hertz Corporation's Rent A Car Americas, became the company's new CEO. In October , Bridgestone Retail Operations, a wholly owned subsidiary of Bridgestone Americas, Inc., agreed to purchase the company for $,,
However, in December , Pep Boys terminated the previously announced acquisition deal with Bridgestone and signed a merger agreement with Icahn Automotive Group, a subsidiary of Icahn Enterprises. In February , Icahn announced that it completed its acquisition of Pep Boys in an all-cash transaction for $ per share or approximately $ billion.
In January , Pep Boys acquired Just Brakes, a store automotive repair and maintenance chain, which became a wholly owned subsidiary of Pep Boys. In March , Dan A. Ninivaggi, Co-Chief Executive Officer and Co-Chairman of the Board of Directors of Federal-Mogul LLC and Chief Executive Officer of Federal-Mogul Motorparts, became the company's new CEO.
In April , Icahn Enterprises, which owns and operates Pep Boys, announced new fleet-specific Pep Boys Mobile Crew vehicles to provide on-location maintenance and repair. The move adds smaller-format fleet vans to the Pep Boys Mobile Crew equipped with repair supplies and staffed by trained technicians to complete common fleet maintenance and repair needs on-location.
In September , Pep Boys agreed to pay $ million to settle a lawsuit alleging the company violated California laws by illegally dumping hazardous waste. Inspectors from the Alameda County District Attorney's office allegedly found numerous instances of unlawful disposal of hazardous waste by the company, including automotive fluids, batteries, aerosol cans, electronic devices, used oil, and other regulated wastes.
- ^"The Pep Boys - Manny, Moe & Jack". Hoovers. Archived from the original on Retrieved
- ^ ab"Icahn Enterprises Completes Acquisition of Pep Boys". Pep Boys. Retrieved 29 February
- ^"Pep Boys Celebrates 90th Anniversary; Announces Search For Vintage Memorabilia". TheShopMag.com. The Shop Mag. Retrieved
- ^ abc"The Pep Boys Story". Pep Boys Auto. Retrieved 22 June
- ^ abc"Pep Boys Company History". fundinguniverse.com. May 12,
- ^"Company history". Strauss Auto. May 5, Archived from the original on May 5, Retrieved May 12,
- ^"The Pep Boys Tune Up Image by Losing crack pipe: Advertising: The company stubs out the familiar stogie in its logo to coincide with the Great American Smokeout". Los Angeles Times. Retrieved 26 October
- ^"Pep Boys opens outlet on Puerto Rico military base". Tire Business. Retrieved
- ^"Pep Boys Names Jeffrey C. Rachor President & CEO". www.theautochannel.com. Retrieved
- ^Armstrong, Mike. "Pep Boys' ex-CEO topped $10M in compensation". https://www.inquirer.com. Retrieved
- ^Staff, aftermarketNews (). "Pep Boys President and CEO Jeff Rachor Resigns; Mike Odell Named Interim CEO, Ray Arthur Named CFO". aftermarketNews. Retrieved
- ^"Pep Boys to buy Florida Tire". Philadelphia Business Journal. Retrieved 26 October
- ^"Pep Boys buys 7 Big O stores in Washington". Tire Business. Retrieved 26 October
- ^"Pep Boys buys Big 10 Tires". Philadelphia Business Journal. 5 May Retrieved 26 October
- ^"Pep Boys buys 7 Houston-area 'My Mechanic' stores". Tire Business. Retrieved 26 October
- ^"Pep Boys Shares Dive as Buyout Blows Up". FoxBusiness.com. July 2, Archived from the original on Retrieved August 20,
- ^"Pep Boys CEO Mike Odell Resigns; Names John Sweetwood Interim Chief". rttnews.com. February 14, Archived from the original on February 14,
- ^"Pep Boys Names Scott P. Sider Chief Executive Officer". BusinessWire News. 15 June Retrieved 26 October
- ^"Bridgestone buying Pep Boys for $ million". CBS News.
- ^"Pep Boys Acquires Just Brakes". AFterMarketNews.com.
- ^DiStefano, Joseph N. "Onetime Icahn lawyer is the new boss at Pep Boys' parent". https://www.inquirer.com. Retrieved
- ^"Pep Boys Expands Capabilities to Serve Fast-Growing Fleets". Businesswire. 11 April Retrieved March 23,
- ^"Pep Boys Agrees To Pay $M To Settle Hazardous Waste Suit". CBS San Francisco Bay Area. 30 September Retrieved March 23,
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